25 days annual leave plus bank holidays your birthday off Pension scheme Long Service Days off Company sick pay Access to discounts at popular stores such as Adidas, IKEA, Asda, ASOS, B&M Bargains, Five Guys, Homesense & many more. OnDemand GP service 24/7 for you and your family Cycle to work scheme. Salary sacrifice scheme available if you would benefit from a brand-new EV car Summary of Job Role: As a Client Service Advisor your primary responsibility is to be the first point of contact resolution for customer queries. Utilize company and word systems to raise service orders to send to field engineers to complete machine fixes and update to the customers within Key Performance Indicators (KPIs) You will learn all first line technical on all the equipment to best assist the customer and reduce engineer call outs. Responsibilities As a Client Service Advisor, your main role is to serve as the initial point of contact for customer inquiries, ensuring prompt resolution. You'll utilize company systems to generate service orders for field engineers to address machine repairs efficiently, all while meeting Key Performance Indicators (KPIs). Additionally, you'll acquire comprehensive knowledge of first-line technical support for all equipment to better assist customers and minimize engineer callouts. Customer Support Generate quotations for upgrades, machine repairs, and 4G upgrades requested by customers. Maintain regular communication with customers and internal departments to provide updates on the progress of outstanding orders. Arrange conference calls with external teams and customers to discuss project work. Demonstrate proficiency in machine technologies and software require for order facilitation and upgrades. Engineers Support Answer telephone calls/emails from engineers. Assign jobs to engineers when requested. Send engineers signal tests to carry out site surveys. Raise service orders upon engineer request. Admin Support Use internal systems to report machine faults from customer and internal requests. Ensure daily organisation of inbox to streamline communication and task management. Keep all relevant spreadsheets updated consistently to ensure accurate record keeping. Send dispatch notes to Stores department. Inform Scheduler of vandalism assessments to schedule within customer time frame expectation. Cross Function Support Assist product configuration team load jobs for large scale orders. Complete beyond economical repair forms to send to the customer ad Contracts Coordinator.