Job Title: Customer Service Team Leader
Location: Brentwood, Essex (Office Based)
Salary: GBP 30,000 : GBP 32,000 per annum depending on experience
Job Type: Full Time, Permanent
MUST DRIVE/HAVE ACCESS TO OWN VEHICLE DUE TO NO PUBLIC TRANSPORT TO OFFICE LOCATION
Who are Zest Recycle?
We're a recycling and waste management broker that isn't afraid to do things differently. From hospitality to healthcare, we work with companies spanning a range of different sectors, offering a fresh, new perspective on long:standing waste management problems helping them to become an environmental leader in their sector.
At Zest Recycle, it all starts with collaboration. To us, partnerships with our customers are everything, and therefore key to our success are professional and customer:oriented employees who take pride in the service they offer to our customers and enjoy being part of a committed team.
About the Role:
The purpose of the Customer Team Leader is to provide the highest quality customer service to new, existing and prospective customers. This role also provides support to the Business Development function and Account Managers through research, quote preparation, solving customer and prospects problems and onboarding new customers.
The Customer Team Leader's purpose is to ensure a business wide best practice, and knowledge sharing culture is actively embraced.
Whilst Wate Management experience isn't essential to the role, it would be beneficial for candidates to have. The suitable candidate will need to have experience in supervising and leading a team.
Key Responsibilities:
Individual Contribution:
-Oversee the day to day running of the Customer Service Team
-Address and be the point of contact for telephone and email escalations from customers, account management and suppliers
-Provide guidance and support to the Customer Service Team
-Generate a weekly plan outlining the allocation of tasks required to be completed for that week.
-Attend management meetings when required and complete any actions generated from these meetings
-Handle telephone and email enquiries including processing orders via Weighsoft
-Ensure customer and supplier invoice queries are resolved promptly and effectively, within the KPIs set.
-Provide regular spot checks on Hubspot (CRM), ensuring work Is prioritised and completed accurately by the team
-Organise and delegate work required for the successful mobilisation of new contracts
-Work alongside Account Managers and Business Development Managers to prepare quotations for proposals and tenders
-Identify opportunities to provide new or additional services to existing customers
-Identify opportunities to provide more efficient, commercial or improved services to existing customers
-Source solutions for new waste streams
-Source new suppliers either to replace or supplement existing ones
-Support Month:end invoice process, ensuring supplier information is obtained on time (e.g. weights) and information is inputted into Weighsoft accurately, before orders are closed within the KPIs set
-Prepare reports for the Head of Account Management or Directors when required.
About you:
Skills and Experience Required:
-Experience in supervising a team is essential
-Experience of the waste management and/or broker industries.
-Experience of sales or customer services in an office:based environment.
-Confident to work alongside senior individuals.
-Experience of working in an extremely busy, fast paced and demanding environment.
-Excellent PC literacy with an intermediate knowledge of Microsoft Office Suite
-Numeracy and Excel skills
-The individual must be a self:starter who demonstrates initiative and can be pro:active. The ability to multi:task is also essential.
-Excellent communication skills both written and verbal that enables the individual to quickly establish respect within the team and with customers.
-Ability to build relationships