Main area Administration Grade NHS AfC: Band 3 Contract Permanent Hours Part time - 30 hours per week (Please note this post is based at Ilkley Coronation Hospital but may be required to work at other Locations. The post holder is required to work Monday -8.30-15.00 Tuesday - 8.30-15.00 Wednesday - 10.30-17.00 Thursday - 8.30-15.00 Friday - 8.30-15.00) Job ref 423-6831736
Employer Airedale NHS Foundation Trust Employer type NHS Site Airedale NHS Foundation Trust Town Steeton Salary £24,071 - £25,674 pro rata per annum Salary period Yearly Closing 05/01/2025 23:59
Senior Therapy Service Administrator (Band 3)
NHS AfC: Band 3
The Senior Therapy Administrator is a key member of the Therapy Services team, providing essential reception and administrative support to ensure the smooth running of therapy services. Based primarily at Ilkley Coronation Hospital, the post-holder will work across a variety of therapy disciplines, including Acute and Community, MSK Physiotherapy, and Speech and Language Therapy. Flexibility is required as the role will involve working at other Trust locations to meet service needs.
The role encompasses reception duties including patient check-ins and handling inquiries, managing appointment systems, coordinating correspondence, and supervising administrative staff. The post-holder plays a vital role in maintaining efficient processes, supporting therapy teams, and contributing to service improvement initiatives. You are expected to work independently, prioritise tasks effectively, and uphold high standards of communication and professionalism in a busy, patient-facing environment.
This is a pivotal position that supports the delivery of high-quality Therapy Services, ensuring excellent patient care and efficient administrative operations.
Main duties of the job
The post holder’s main responsibilities are to:
* Deal with telephone enquiries from patients, the public, staff and other health and social service departments
* Be competent in the use of Microsoft Office packages e.g. Word, Excel, Outlook, Publisher and Powerpoint
* Oversee administration tasks and ensure all duties are completed in a timely and efficient manner
* Develop, maintain and monitor office systems and make changes as appropriate.
* Support administrative team leaders and therapy managers in the day to day running of the service
Person specification
Qualifications
* Good general level of education (to GCSE level or equivalent to include Maths and English grade C of above)
* Level 3 Business Admin Qualification or equivalent (or equivalent experience).
Experience
* Must be able to demonstrate good IT skills and use of Microsoft applications (including Word, Excel, Outlook, Publisher, Powerpoint)
* Experience of working in an office environment completing administrative duties in the last 12 months.
* Experience of working with the general public
* Experience of supervision and training of other staff in last 12 months
Knowledge
* Able to develop own knowledge and skills
* Knowledge of the NHS constitution
* Of management of different media platforms
* Have an understanding of Therapy, Dietetics and Mobility Services
Skills
* Excellent time management skills including prioritisation and meeting deadlines
* Excellent interpersonal skills
* Problem-solving skills
* Able to support others in developing their administrative training and development needs
* Ability to produce high quality written information including reports, presentations and spreadsheets
We are happy to discuss flexible working opportunities.
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