Can you get to the heart of a user's technical issues? Do you intuitively grasp the workings of SaaS based application software? Do you get a buzz from solving that ticket?
We are Preservica and we are changing the way organisations safeguard their digital information. As a world-leader in digital preservation technology, our award-winning software is used by leading businesses, archives, libraries, museums and government organisations across the globe.
To maintain our growth, we believe in hiring strong technical talent and then supporting that talent to grow with us. Right now we are looking an ambitious technical support professional with a passion for customer service excellence who wants to take their career to the next level and make a real difference to our customer base.
About the Role
About You
You will need a passion for customer service excellence, you enjoy interacting with customers, you thrive on solving technical problems and are driven by a desire to learn and enhance your knowledge and capabilities. You communicate well at all levels and through all channels
As part of a growing team you will need to be self-motivated, highly organised and able to multitask and prioritise.
Ideally you will have experience with the technologies listed below but a desire to make a difference and help our customers are the most important qualities.
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