You will feel valued as aOnboarding Navigatorwithin HCRG Care Group, receiving access to exclusive rewards and benefits including: Hourly rate of £12.11 Free tea and coffee at your base location Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding good or outstanding ratings from the Care Quality Commission Essential Requirements: Significant customer service experience (ideally in a contact centre, hospitality, etc.) Ability to work effectively within established guidelines, processes, and procedures Strong conflict management skills and the ability to handle difficult situations Experience using IT systems Proficiency in Microsoft Office and other IT applications Willingness and ability to travel as required Valid driving license and access to a car are essential. Desirable Requirement: Experience working in a healthcare setting