Kingdom Cleaning has an exciting new opportunity for an experienced Customer Service Specialist to join the team as a Central Support Operator.
The Central Support Operator is responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction.
This role involves responding to phone calls, emails, and chat inquiries while maintaining a professional and friendly attitude.
Where: Hybrid - Working from home 2 days per week & our Sidcup office 3 days per week, DA14 area.
When: We’re looking to get the right person in to the team ASAP!
Hours: 37.5 hours per week, Monday to Friday hours between 08:00 am - 18:00 pm or to meet the demands and objectives of the primary role.
Salary: £27,000.00 per annum.
Please note, own transport is preferred for this role.
What’s in it for you?
* 20 Days Annual Leave + Official Bank Holidays (Plus 1 day per annum for 100% attendance record).
* Access to advanced / early pay scheme.
* Death in Service Insurance Scheme (Available on successful completion of trial period).
* Free equipment (job role applicable).
* Free colleague app - links to huge benefits, mental health & wellbeing support and much more.
* Free on-site parking.
* Community social value days (available at Line Managers discretion and in line with CSVD policy).
* Weekly recognition and reward scheme.
* Refer a friend monetary scheme (terms and conditions apply).
* Award-winning team and supportive work environment.
* Vivup Benefits (vivupbenefits.co.uk).
Responsibilities:
Below are not exhaustive and other reasonable job level tasks may be requested of you:
* Achieve a high degree of customer and supplier satisfaction, applying logic and common sense to requests for assistance, ensuring that identified service requests are escalated in accordance with criteria and procedures.
* Ensure our clients managed by the helpdesk receive services of the highest quality and support consistency and innovation.
* Inform all relevant departments of changes to contracts.
* Foster long-term profitable relationships with the client.
* Assign work, monitor and follow up Subcontractor Works.
* Input & prioritisation of Service Requests from Users via verbal and electronic methods.
* Input and retrieve data efficiently and accurately on a daily basis using the computerised systems within Helpdesk, producing information and reports as and when required.
* Purchase Requisition and Ordering processing for materials and Subcontractors.
* Provide administrative support in keeping records (sickness/holiday absences, works, inspections, audits, etc.), producing reports and general office administration.
* Act as first point of contact for internal and external parties providing information on departmental procedures where appropriate.
* Dispatching of Reactive Work Orders.
* Closing down of Reactive Work Orders.
* Preparation and issue of contract-related paperwork.
* Provide direction and expertise to the operation area by promoting Kingdom’s strategy and best business practices in order to uphold the company’s CARE values.
* Install and embed best-in-class systems.
* Deliver a best-in-class service through a quality resourced and well-managed infrastructure.
* Motivate and support a high-performing team to achieve their objectives and Kingdom’s strategy.
Experience:
* 3 - 5 Years minimum Cleaning industry experience.
* Understanding of cleaning operations.
* Helpdesk management experience.
* Experience of the mobilisation process.
* Great customer service skills.
The successful applicant will match the below skill set:
* Goal and results orientated.
* Process-driven with a logical approach to problem solving.
* Good organisation, communication and time management skills with high attention to detail and an ability to plan, prioritise and adapt to meet timescales and deadlines.
* Broad commercial experience, business acumen and knowledge of external industry developments and innovation.
If this sounds like you and you’d like to begin your journey with Kingdom Cleaning, please apply now!
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