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Scheduling Team Leader - Building Maintenance, Coalville
Client:
HAYS
Location:
Coalville
Job Category:
Logistics
EU work permit required:
Yes
Job Reference:
9eb83d29118d
Job Views:
5
Posted:
14.03.2025
Expiry Date:
28.04.2025
Job Description:
Permanent Job - Scheduling and Planning Team Leader for Social Housing Maintenance.
A large housing association has an exciting permanent job opportunity to lead their scheduling and planning team within housing maintenance.
Your new role:
Your team is responsible for appointing, scheduling, and planning works for the internal trade operatives and external contractors on a daily basis. Applying effective planning and communication skills, the team of 5 planners manage the allocation of work and supply of materials to ensure that maximum productivity, performance, and customer satisfaction levels are achieved.
Principal Duties and Responsibilities:
1. Managing a team of 5 planners who work with 10 trade operatives, scheduling their work.
2. Liaising daily with tenants, the customer service center, and appropriate maintenance operatives to coordinate an efficient service and build effective relationships.
3. Improving service by engaging with tenant and leaseholder customers.
4. Ensuring a continuously improving and effective professional customer service is delivered.
5. Respecting the confidential nature of personal information.
6. Monitoring target completion dates and priority codes in relation to work orders.
7. Ensuring maximum monthly income by allocating sufficient works per operative.
8. Undertaking necessary administration in relation to works orders.
9. Working to achieve Right First Time in respect of works and repairs.
10. Raising, updating the status of, and completing works orders on all relevant ICT systems.
11. Conducting staff reviews, recruitment, and managing absence.
12. Managing productivity and providing regular updates to the line manager.
13. Establishing and maintaining effective communications with contract supervisors.
What you'll need to succeed:
A proven people manager/team leader with excellent customer service skills and respect for confidentiality. You will have prior experience in a planning and scheduling role within a social housing maintenance environment, combined with a track record of managing a team. Experience with IT database systems and a good level of IT literacy (especially MS Office) is required, along with good numeracy and literacy skills. You should be methodical, organized, and able to collate data into simple tables and graphs. Effective communication and self-management skills are essential.
What you'll get in return:
The role starts at £30,370 with an annual increase over two years, up to £31,900. Office-based in Coalville, this is a 5-day work week (35 hours) with free parking.
What you need to do now:
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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