1. Instruct and guide customers through courses and classes appropriate to their
abilities of fitness and skill, including the necessary pre-planning;
2. Instruct and guide customers in accordance with National Governing Body
guidelines of good practice in the sport;
3. Ensure a risk assessment is carried out prior to any activity, and appropriate
precautions adopted to minimise unnecessary risk, including checks of any
equipment to be used;
4. Ensure customers are made welcome to their activity, enjoy their activity, and
have opportunity to seek individual advice and guidance concerning the
ongoing practice of related activities;
5. Maintain registers, records and statistics of activities in line with established
procedures;
6. Know and comply with the Normal Operating Procedure and Emergency Action
Plan for any facility where activities are taking place;
7. Taking fees for customer activities and accounting for monies by adopting
established procedures