Job Description:
We are seeking a skilled and dedicated individual to fill the role of Administrator in our Customer Services team. This is a 12-month fixed-term contract opportunity that offers a chance to develop your skills and contribute to the success of our Retail division.
Main Responsibilities:
* Process administrative tasks efficiently and accurately in compliance with company standards and procedures.
* Respond promptly and efficiently to customer enquiries, whether by inbound or outbound calls, emails, or post.
* Resolve customer concerns effectively and take ownership of issues.
* Organize and plan work to achieve team and personal objectives.
* Provide excellent customer service to internal and external customers at all times.
Required Skills and Qualifications:
* Previous experience in customer service or administration, with a focus on delivering excellent customer service.
* GCSE level or equivalent education, with a focus on English and Maths (grade C or above).
* Proficient in Microsoft Office applications (i.e Word, Excel, Outlook).
* Excellent communication and interpersonal skills.
* Strong organizational and planning abilities.
* Attention to detail and accuracy.
Estimated Compensation: £25,000 - £28,000 per annum, based on experience.
Employee Benefits:
* Competitive salary with sales team performance-related bonus.
* Pension Scheme and Life Assurance.
* Annual Leave and additional day off for birthday.
* Private Medical Cover and Income Protection.
* Career progression opportunities within the company.
* Access to the Headspace App and employee assistance program.