The role of a bank telephonist is to answer the hospital switchboard, respond to emergency calls, provide cover to the main reception and car park intercom out of hours. Be aware of fire, major incident and lockdown procedures ensuring that all services are delivered in an efficient, courteous and polite manner to both internal and external customers. Shift pattern is 06:00-14:00, 14:00-22:00 & 22:00-06:00, as a bank telephonist you would need to be available to cover all shift patterns. The department runs 24 hours a day 7 days a week, 365 days of the year., Within the role you will be required to answer the emergency phone within 5 seconds & respond via the imessage system, answer all general calls within 30 seconds, respond to fire alarms and alert the relevant teams and respond to other departmental monitoring alarms by notifying the correct departments.
The role consists of Main Reception cover out of hours and dealing with car park queries, payments, taxi bookings and sorting out general issues which arise on shift.
As an organisation, Somerset NHS Foundation Trust offers employees a wide range of benefits including flexible working, NHS pension scheme, generous annual leave allowance and a commitment to career development.