Additional Information Job Number 25052924 Job Category Rooms & Guest Services Operations Location Sheraton Heathrow Hotel, Heathrow Airport, West Drayton, England, United Kingdom, UB7 0HJVIEW ON MAP (https://www.google.com/maps?qSheraton%20Heathrow%20Hotel%2C%20Heathrow%20Airport%2C%20West%20Drayton%2C%20England%2C%20United%20Kingdom%2C%20UB7%200HJ) Schedule Full Time Located Remotely? N Position Type Non-Management Guest Experience Expert - Create Unforgettable Stays at Sheraton Heathrow Hotel At Sheraton Heathrow Hotel, we believe a great stay is more than just a smooth check-in and check-out. It's about creating meaningful and memorable experiences for our guests. As a Guest Experience Expert, you will play a key role in delivering personalized service that enhances every moment of their stay. What You'll Do: - Be the first point of contact for guests, ensuring their journey with us is seamless and welcoming. - Provide exceptional service by anticipating needs and exceeding expectations. - Handle operational tasks, process guest requests, and complete reports with accuracy. - Share local insights and recommendations to enhance the guest experience. - Move confidently through different areas, assisting at the front desk, handling transactions, and creating thoughtful moments that make every stay special. What We're Looking For: - A warm and engaging personality with a passion for hospitality. - Strong attention to detail and the ability to multitask in a fast-paced environment. - A commitment to professionalism, including upholding quality standards, maintaining confidentiality, and presenting a polished appearance. - A hands-on approach, including the ability to move and lift objects up to 10 pounds as needed. - A team player ready to take on additional responsibilities to support guests and colleagues. Qualifications: Education: High school diploma or G.E.D. equivalent. Experience: No prior experience required-just a great attitude and a willingness to learn. Supervisory Experience: None. License or Certification: Not required. If you are passionate about delivering outstanding guest experiences and thrive in a dynamic hospitality environment, we would love to hear from you. Apply today and be part of the Sheraton Heathrow Hotel team. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.