Business Support Officer
Based in Luton
Temporary contract initially
0900-1700
£16.00-£17.00 per hour
Skills:
* Microsoft office skills (can use excel, outlook ), has strong organisational skills and attention to detail.
* Social Housing
Responsibilities:
* Ensure telecare information/equipment packs for all new service users are prepared, documentation kept up to date and adequate stocks are maintained.
* Undertake telephone engagement with all new prospective telecare customers to ensure they understand service provision/expectations. Assist the Telecare Coordinator in organising and overseeing telecare promotional events.
* To Carry out Sheltered Housing Services administrative procedures and functions in relation to a variety of tasks, following required processes including, but not restricted to maintenance of records, maximising the use of IT and meeting operational deadlines. Prioritising own workload to ensure that work is completed to timescales requested. Provide detailed advice and responding to queries from tenants, telecare customers, internal departments and external agencies
* Maintain and collate management information to meet external and internal quality and performance requirements. Produce periodic reports, maintain and co-ordinate statistical returns to agreed deadlines and standards, within defined time-scales. Maintain on a day to day basis the sheltered housing IT and information systems, including ensuring data is correct, current and entered accurately and that records are kept up to date. Ensure all incoming post/relevant paperwork for Telecare Services is scanned and indexed to the required quality level. Work with individual teams to ensure their service requirements are met