Job Summary
The Customer Services Executive Assistant will provide administrative support for Optimus Education’s products and services. The individual is expected to be proactive and flexible in their approach, willing and able to use their initiative and able to work to fixed deadlines and clearly defined outcomes. This role is highly collaborative and involves close working with Optimus marketing, sales and digital teams as well as the ability to respond courteously and helpfully to customer enquiries in a timely manner. Experience of website administration and
familiarity with digital processes, Customer Relations Management systems and CMS, e.g., WordPress or similar, is required.
Duties
Customer services support
* To respond to customer queries by email and phone.
* To support customers with using Optimus products, services and websites.
* To onboard new users to Optimus websites.
* To provide support to marketing executives as required.
* To facilitate conference bookings, admin and attendance onsite as required.
Consultant liaison
* To escalate enquiries that require expert answers to the appropriate person for response.
* To liaise with external consultants.
* To arrange onsite and virtual visits for consultants.
* To support with new consultant recruitment and onboarding.
* To check consultant invoices and reports.
Other administrative tasks
* To requisition purchase orders.
* To update CRM records
* To undertake data capture, input and cleansing tasks as required.
* To raise invoices as required.
* To manage the new business CRM dashboard.
* To make use of ICT in undertaking the duties of the role and as required.
* To undertake credit control and debt collection tasks as needed.
* Travel may be occasionally required.
Customer Services Executive Assistant (E=Essential D=Desirable)
Technical Skills
* Minimum of GCSEs grade 4 in English and Maths or equivalent (E)
* Administration
Experience
* Demonstrable experience of providing excellent customer service (E).
* Ability to respond to queries in a courteous, timely manner by email and over the phone (E).
* Experience of using a Customer Relationship Management (CRM) database (E)
* Experience of successfully working to targets (D)
* Knowledge of accounts payable, accounts receivable and general ledger functions. (D)
Skills and Attributes
* Strong presence and high levels of emotional intelligence. (E)
* Excellent communication skills both written and oral and good clear telephone manner. (E)
* Meticulous attention to detail. (E)
* Computer literate and experienced in database navigation. (E)
* Have an understanding of and be able to demonstrate a commitment to Equal Opportunities, Diversity and Inclusion. (E)
* Excellent administration, IT and organisational skills with good experience of using MS office software. (E)
* Solutions focused with ability to work under pressure. (D)
* Negotiation skills. (D)
Personal Qualities, communicating and relating to others
* Ability to gauge the disposition of customers and adapt behaviour accordingly. (E)
* Outstanding interpersonal, organisational and self-motivation skills. (E)
* Proven ability to build positive relationships with colleagues. (E)
* Ability to take a problem-solving approach to work tasks. (E)
* Flexibility to cope with the varying demands of the role and managing time effectively to achieve the desired results. (E)
* Comfortable working remotely using a range of digital channels including phone, video conferencing, instant messaging and email (E)
* Ability to work well as part of a team and independently when required (E).
Safeguarding
* Be able to display an awareness, understanding and commitment to the protection and safeguarding of young people and vulnerable adults. (E)
Other
* Have an understanding of and be able to demonstrate a commitment to Equal Opportunities and Diversity (E)
Job Type: Full-time
Pay: £28,500.00 per year
Benefits:
* Company pension
* Health & wellbeing programme
* Work from home
Schedule:
* Monday to Friday
Work Location: Hybrid remote in Taunton
Application deadline: 27/09/2024
Reference ID: Customer Services Executive Assistant
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