Our well known client is looking for an UK Field Service Territory Manager Monday -Friday 37.5hr pwJob Purpose: Support and drive a best-in-class field service team that places our customers first while enhancing our engagement, triage, understanding, resolution, and escalations support of customer issues in a knowledgeable and efficient manner. The Field Service Territory Manager is responsible for the management of our field service resources and deployment within an assigned territory and across all products. This role includes the resource management, coverage, and knowledge development in the areas of break fix, applications services, installations, customer training and escalation support. Key Areas of Responsibility:Role will manage a diverse group of Field Service Teams and individuals with focus on coverage, deployment, competencies, delivery, resolution, and escalation management along with associated administrative/HR requirements for direct reports. This role will constantly look to drive continuous improvements in team efficiency while communicating with Service leadership on needed process improvements, product concerns and team development ideas. Role will include managing relationships with key customers to maximize revenue generation and customer satisfaction. Key Tasks:
1. Oversite management of assigned territories service teams,...