Are you currently working in the telecoms industry and looking for your next challenge? Do you enjoy solving technical problems and helping clients get the most out of their technology? Are you confident in providing exceptional service and effectively communicating with customers? If the answer is yes, then we want to hear from you We’re looking for a Telecoms Technical Account Manager who is both technically skilled and customer-focused. This isn’t your typical sales role—it’s about service excellence, building long-term client relationships, and helping clients succeed with their digital solutions. Salary: £28k - £30k £5k commission (uncapped) Lamberhurst, Kent - Office Based What you will do: Be the first point of contact with clients, understanding their current setup and needs (mainly via Teams, sometimes face-to-face). Provide expert advice and guidance on the best solutions, particularly for VoIP, broadband, and connectivity. Oversee the entire implementation process and ensure smooth network requests. Upskill the rest of the team with your knowledge. Work with clients to develop long-term, tailored solutions. Support with pre-and post-sales activities, including technical queries and troubleshooting. Assist with preparing quotations for digital products. Research new products and solutions and assist the team with digital suitability checkers. Create helpful how-to guides and instructional videos for both staff and clients. Assist the Head of Technology with ongoing projects. Collaborate with the sales department to win new business and boost sales. Analyse customer needs and recommend upgrades or additional features to meet their requirements. Train customers to use products effectively. Manage customer accounts with courtesy calls to ensure everything is running smoothly and identify opportunities for improvements or upgrades. Assist staff members with digital queries, including but not limited to: Broadband support VoIP support Paperless form requests General mobile phone tech support What we are looking for: Previous experience in telecoms (Gamma, BT, Sky, or similar) is a big advantage. Experience with broadband, VoIP, and connectivity. Technical expertise but with excellent communication skills and the confidence to interact with clients. A service-first mindset with a passion for delivering excellence and building strong client relationships. A problem-solver who can identify and implement solutions effectively. Why join? A supportive and collaborative team environment. Quarterly celebrations (Teams meal) to recognise successes. Competitive salary and commission structure. A chance to grow in a role that combines technical skills with customer-focused service.