Assistant Manager
Select - Newbury
Responsible to: Store Manager and Regional Store Manager
Responsible for: Store Team Members (STM)
What do you get from working at Select?
* Passion and drive to succeed and meet required standards and targets.
* A growing love and passion for all things Apple.
* A great sense of achievement and empowerment from helping our customers discover which Mac, iPhone, Watch or iPad is right for them - this is our passion.
We are now searching for an Assistant Manager to work as part of the management team in our busy and exciting Select store in Newbury, to help support our Store Manager in ensuring that the store produces the highest level of customer experience which we, as a company, expect.
Select (part of the Select Technology Group) is the leading Apple Premium Reseller in the UK and Ireland with 20 stores across England, Ireland, Scotland and Wales. A distinguished accreditation from Apple which means they recognise us as offering a fantastic customer-focused environment in which people can get hands-on with the full range of Apple products.
Our team are true believers in offering a fantastic service, backed up by a depth of knowledge and understanding of Apple products that can enrich people's lives.
Major Responsibilities:
* Helping our customers discover which Mac, iPhone, Watch or iPad is right for them is our passion. Each day our staff show just how the products fit into the lives and dreams of thousands of people. We teach our customers new skills to help them obtain the most from their new device. And if things go wrong, we try to fix them too.
* Champion your Store Team Members (STMs), providing mentoring, coaching and direction at all times.
* Support the delivery of the Company's expected levels of customer service.
* Manage your STM's abilities with the needs of the customer where the situation dictates.
* Manage your daily available resources ensuring the smooth flow and operation of the shop floor covering both sales and service.
* Ensure the store's merchandising meets expectations and looks its best at all times.
* Manage the STMs through their appearance, performance and attendance with support of the Store Manager, Regional Store Manager and People Operations.
* Work in conjunction with the Store Manager to enable the store to exceed its targets and KPIs.
* Ensure your shop floor is always ready to trade. Take pride in the appearance of the front of house areas, benches, pods, and furniture by making sure they are all in working order and in the correct positions.
* Manage and oversee customer complaints and returns.
* Actively develop the skills and techniques of your STMs through regular training, coaching and 1-2-1 reviews.
* Advise and guide your STMs through the Company's core principles and policies.
* Proactively manage first level People Operations matters.
* Oversee the store closure routine and the cashing up process.
Candidate's Essential Criteria:
* Passion and drive to succeed and meet required standards and targets.
* Have emotional intelligence to handle situations appropriately.
* Experience of managing people.
* Retail experience.
* Ability to engage and encourage staff to grow and succeed.
* Trustworthy, loyal and hardworking.
* Recognise that their store sells the Select experience.
* Confidence to sell the right products to the customer.
* Ability to hold and engage customers' focus.
* Work within set parameters.
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