Assistant Technical Specialist
(Focus on Pension Wise service)
c.£38,430 per annum
Welsh Speaking
Homeworking
Permanent
This role offers 100% remote working so you can be based anywhere in the UK.
Both part time and full-time available (a minimum of 3 days a week)
As an Assistant Technical Specialist, you will be joining a busy team of pensions experts, you will work with us to help achieve our vision through interactions with customers that truly have the potential to change lives. You will not only have experience of working in pensions, likely gained through a career in the industry and relevant qualifications, but crucially the ability to bring this knowledge alive when talking to people.
You will be responsible for:
Ensuring the provision of quality services to the public within the Pensions Operations team and delivering the Government’s Pension Wise service.
Main duties of the Assistant Technical Specialist role:
* Provide accurate pension and retirement information and guidance to members of the public through the provision of the telephony-based Pension Wise service.
* Respond proactively to customer demand, working to agreed service delivery standards.
* Provide timely and accurate follow-up information that adds value to the services provided and is clear and easy to understand.
* Contribute towards shared technical know-how in the office.
* Provide pension guidance on our national helpline and webchat channels.
* Contribute to the continuous improvement of our service through ad hoc project work.
* Undertake outreach at pension industry or individual corporate events to provide guidance on general or specific pension issues.
* Attend meetings and workshops within the scope of the role.
You will need to demonstrate the following skills and experience:
* You must be fluent in Welsh and English.
* You will have a good foundational knowledge of pensions law and practice across a broad range of pension arrangements and a sound understanding of wider retirement issues.
* This knowledge combined with your strong service ethos will show in your ability and eagerness to help members of the public by translating complex ideas and topics into clear English.
* Your commitment to ongoing personal and professional development will encourage you to take on additional tasks and training that supports both the wider MaPS team and your performance in the role.
* APMI or CII qualifications or equivalent in related areas are desirable but not essential.
About MaPS
At MaPS, we help people – particularly those most in need – to improve their financial wellbeing and build a better, more confident future. Working collaboratively across the UK, we make sure customers can access high-quality money and pensions guidance and debt advice throughout their lives, however and whenever they need it.
What Money and Pensions Service can offer you:
* Generous Annual Leave – 30 days plus Bank Holidays.
* Pension scheme – contributions matched 2 to 1 (up to 10% of your salary).
* Interest-free loan to help you buy season tickets for buses and trains.
* Cycle to work Scheme.
* Subsidised eye tests & flu jabs.
* Life assurance scheme.
* Give as you earn scheme.
* Employee assistance programme (EAP).
* PAM Assist and PAM Life scheme (Wellbeing).
* Enhanced family and sick pay.
* Paid volunteering (2 days a year).
* Recognition Scheme.
* Discounts portal to numerous retailers.
Job Reference: MaPS00643
Close Date: 15th December 2024
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