Job Description
Job Title: Graduate LIMS Application Support Analyst
Inviting recent science graduates or candidates with 1-2 years experience in supporting scientific software (Ideally LIMS).
Ideally with a Chemistry degree and a real interest in IT/Software as well as science.
Department: IT (Business Applications Division - Application Support Team)
Company: Global Scientific Company
JOB PURPOSE
To work as part of a small 3rd line support team, providing support for business applications and scientific software systems to hundreds of people across the globe.
JOB RESPONSIBILITIES
1. Working with tools provided, deliver 3rd line user support for bespoke Business Applications working to agreed SLA's.
2. Create and maintain Knowledge base articles in the Helpdesk tool, to aid swift resolution of future support requests.
3. Keep aligned with the IT Service Model, ensuring delivery against any agreed SLA's.
4. Investigate, analyse and document reported defects, this might include using SQL select statements and offer suggestions for resolution.
5. Support with the creation of incident and problem tickets with root cause analysis.
6. Identify opportunities to automate processes within the customer...