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ATS is currently seeking a suitable candidate to support Industrial IT solutions delivered to a lead UK manufacturer.
You will have an integral role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards.
As a support engineer, the candidate will become an integral part of our customers' daily operations, where you will act as a first point of contact for IT issues, and you’ll work closely with other manufacturing teams and individuals to drive incident resolution forward.
To support this, engineers will be expected to demonstrate the ability to approach, understand and resolve complex technical issues (3rd line) alone or as part of a multi-vendor team.
The role will also require inclusion into an on-call rota and require occasional additional out of hours work to ensure ATS is able to meet the demands of our customers' 24x7 requirements.
The Person
The right candidate has:
* A minimum of two years proven experience working in a 2nd or 3rd Line Support or an equivalent IT engineering role.
* Experience with networks, hardware, and software; an excellent understanding of both software and hardware troubleshooting methodology.
* An excellent communicator who can present technical detail clearly and effectively both internally and externally at all levels.
* Self-motivation and a drive to see their team succeed.
* Customer service focused, incredibly well organized, and able to handle highly pressurized situations with a clear and focused approach to problem resolution.
* A willingness to travel to customer sites around the country with varying degrees of notice and possession of a full UK driving license and motor vehicle is essential, as is eligibility for UK security clearance (SC).
Key Responsibilities
The successful candidate will be responsible for:
* Working effectively in a team or as an individual.
* Taking total ownership of their assigned incidents and tasks.
* Ensuring incident and task deadlines are always met or exceeded.
* Managing their workload with minimal input from the team leader.
* Providing in-depth problem analysis of major incidents.
* Providing meaningful risk and operational feedback in line with their duties.
* Demonstrating high standards of professionalism and adherence to process at all times.
* Communicating clearly and promptly with internal and external stakeholders.
* Being an integral part of the day-to-day running of IT and manufacturing systems for the site.
* Industry and Technical Knowledge.
* Manufacturing Processes and Systems.
* ITIL Processes.
* Windows hardware, software, and networking troubleshooting.
Other Skills
* Advanced troubleshooting of Windows-based software, hardware, and network troubleshooting.
The Benefits
Become part of a successful, dynamic team delivering solutions to our customers. In return, the position offers a very competitive salary & benefits package.
You will also get:
* Additional leave
* Company events
* Company pension
* Flexitime
* Life insurance
* On-site parking
* Private medical insurance
* Profit sharing
* Sick pay
* Wellness programme
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
* Industries: Automation Machinery Manufacturing
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