We are currently seeking a highly motivated and experienced Business Support Administrator to join our passionate IRO (Independent Reviewing Officer) Team. This is a varied and rewarding role where you will play a vital role in providing comprehensive administrative and financial support to the team, contributing to the wellbeing of Cumbria's people.
This is a hybrid position offering the flexibility of both office and home working.
In this role you will:
1. Be a master of organisation: Manage calendars, schedule meetings, prepare agendas, take minutes, and handle correspondence, ensuring statutory timescales and confidentiality are met.
2. Be a helpful and friendly voice: Act as a first point of contact for internal and external stakeholders, handling queries with professionalism and sensitivity, including those from service users who may be experiencing challenging circumstances.
3. Be financially savvy: Manage a range of financial processes, including procurement using e-procurement systems, invoice reconciliation, payment processing, and budget monitoring.
4. Be a team player: Support team working by allocating and checking work, providing support and instruction to colleagues as needed.
What you'll bring to the team:
1. Experience and qualifications: NQF/NVQ Level 2 or 3, or equivalent experience working within an office environment, ideally within a large, complex organisation.
2. Strong IT skills: Proficiency in MS Office Suite and experience using databases and electronic case recording systems.
3. Excellent communication skills: Proven ability to communicate effectively with a wide range of stakeholders, both verbally and in writing.
4. Exceptional organisational and time management skills: Ability to prioritise your own workload, work to deadlines and maintain accurate records.
5. A commitment to providing excellent customer service: A positive and proactive approach, with a dedication to delivering high-quality support.
6. Flexibility and adaptability: Willingness to undertake a range of tasks, support colleagues, and respond to changing demands.
To apply please contact Lara on (phone number removed).
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