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Job Reference:
e586bdb53492
Job Views:
4
Posted:
20.03.2025
Expiry Date:
04.05.2025
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Job Description:
Date: 18 Mar 2025 Employment Schedule: Location:
Corby, NTH, GB, NN17 5JG
Key Account Manager - PL & e-Commerce
To reinforce our Commercial team we are looking for a Key Account Manager - PL & e-Commerce. The purpose of a KAM is to manage one or multiple strategic retailers by developing a good and long-term working relationship, enhancing customer satisfaction and maximizing the sales opportunities and profit for Ontex within them.
What is the scope of the job?
1. Deliver the sales and margin targets set by the annual budget
2. Ensuring maximum service satisfaction for the customer
3. Ensure delivery of sales and margin targets in line with those agreed in the annual budget process
4. Optimise profitability at all levels
5. Ensure accuracy of forecasting and informing the business of any needs arising
6. Manage and control all A & P investments and strive to ensure Ontex get value for money for all promotional support given to the customer
7. Proactively seek ways of increasing sales through promotion and brand building activity
8. Conceive and help implement range changes and merchandising based on best practices at minimum cost impact
9. Maximise return on promotional activities and measure and report on the effectiveness of all promotion investments where applicable
10. Develop Ontex business at levels significantly above overall growth rates for accounts in all categories
11. Delight accounts with innovation and product development
12. Hold regular quarterly reviews in order to report against plan and introduce new initiatives to drive the business forward for accounts and Ontex
13. Liaise directly with merchandising to ensure implementation of accounts Own Brand plans are performed successfully
14. Minimise stock holding throughout the entire supply chain through effective communication
15. Build and maintain relationships throughout the account business
16. Ensure 100% accuracy in the pricing file and the way that it is administered
17. Take responsibility for payment to agreed terms
18. Keep in-touch with all market developments both on price and product
19. Become an acknowledged expert in Ontex products, categories and customers
What am I expected to deliver and what are my main tasks? (Day to day)
1. Drive growth within your accounts
2. Develop and follow up the Key Account Plans/OGSM to ensure there is a strategic plan in place for the future
3. Manage all aspects of the commercial negotiations and sales development
4. Develop and maintain a positive relationship through being the main contact for customers
5. Prepare effectively for customer meetings and ensure regular meetings with the customers
6. Summarise all meetings with a visit report with key next steps/actions
7. Keep working capital under control to improve efficient ways of working
8. Analyze the sales evolution vs. internal targets and benchmark the market trends
9. Reporting customer sales evolution, news and updated KA plans internally
10. Work closely with the account PM and other areas such as the Category Managers
11. Support the sales director when applicable
With whom do I need to collaborate to get the job done?
1. Internal colleagues in Product Management, HC Marketing, Supply Chain, Category Management, Technical management, Group functions, Finance, Production and Quality
2. External stakeholders in the customers (buying, marketing, stock control, technical, merchandising and quality)
How complex are the situations I’m dealing with, and how do I solve problems?
Maximising the mix of several product categories in which Ontex manufacture and achieve a good distribution of SKU’s for each of these categories – baby, femcare and inco. Internally, effectively manage the different resources and departments that are available within the company. The account manager is the focal point of business co-ordination and communication to and from the customer.
What do I need to be successful in this job?
1. Educational Requirement:
Bachelor's degree (preferable in Business Economics or Business Administration)
Master's degree in Sales or Sales and Marketing will be valuable
Or Graduate calibre experience
2. Prior Experience:
Minimum of 3 to 5 years in FMCG
Minimum of 3 years of experience in Sales Account Management
Experience in hygienic disposables markets would be an advantage
Experience in the private label market would be an advantage
3. Technical Skills:
Analytical ability – PC literate and able to crunch numbers
Presentation skills
Negotiation skills and tactics
Use customer databases to analyse sales where applicable
4. Core Competencies:
Language: Fluent English (additional languages would be an advantage especially German, French or Spanish)
Strong interpersonal and influencing skills
The best communication skills in the business
People skills – critical this person can be fully accepted, trusted and “bought into”
Diplomacy – be able to handle apparent conflicting interests
Organised and Structured
Creative
High level of business acumen & commercially aware
Interested in your next step at Ontex? Do not hesitate to apply!
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