LOCATION: Norwich, NR7 (when you are in the UK)
Are you a talented and enthusiastic Electronic or Electrical Design Engineer looking for an exciting new opportunity? Are passionate about electronics and have a strong background in electronic design? Then look no further as this could be an excellent opportunity for you…
ABOUT THE ROLE:
We are seeking two highly skilled and dedicated hands-on electronic engineers to join our growing team as Field Service Engineers.
You must be happy to travel as the majority of your working time will be spent on-site at customer locations, both in the UK and abroad, either working on your own or leading a small team.
After completion of product training (in factory and on-the-job training), our Field Service Engineers will utilise their electronic, digital, electromechanical skills as well as their problem-solving skills to install, commission and test MSI designed Weapon Systems.
Main Responsibilities:
* Carrying out installation, commissioning, repair, service, and training of Gunnery Systems and Submarine Navigation Plotting Tables and other company products.
* Once trained and deemed competent, carrying out live firing of weapon mounted systems.
* Carrying out testing to ensure accurate fault diagnosis.
* Coordinating with the Project Managers and Customer Support Manager to ensure effective delivery of service to the customer at their sites.
* Producing complete, accurate, and timely reports.
* Building and maintaining positive relationships with customers, whilst delivering high standards of work and customer service.
* Adhering to health and safety practices and procedures.
* Constructing, conducting, and instructing training courses within the factory and at customer locations.
* Attending Sea Trials for periods at sea, keeping to ship routines.
* Any other such duties that may be reasonably compatible with the nature and scope of the role.
ABOUT THE PERSON:
To be a successful candidate for this role you must be able to demonstrate the below attributes and skillsets:
* Degree/HND/HNC/ONC in Electronic Engineering.
* Proven and demonstrable field service experience.
* Physically fit to Eng 1 standard and be capable of passing Sea Survival course.
* Technical knowledge of diagnosing and repairing digital, electronic, electromechanical, and/or electronic equipment.
* Able to read complex wiring diagrams and devise workable fault diagnosis instructions.
* Polite and confident in speaking at all levels.
* A positive ‘can do’ approach with an ability to build and maintain strong relationships with customers in possible extreme environmental conditions, in the UK and abroad.
* Resourceful, with the ability to work independently and as part of a team.
* Flexible and can adapt quickly to changing schedules.
* High level of computer literacy to include Excel, Word, and PowerPoint.
* Reside within a daily commutable distance of Norwich (NR7).
* Qualifications in Weapons inspection, repair, and servicing.
* Experience of compiling and delivering training courses.
* Previous customer-facing Service Engineer role.
* Drive and willingness to learn and develop.
Physical Demands & Work Environment:
* Physically fit to be able to work in harsh (hot and cold) environments in the UK and overseas.
* Work inclusively in a small close-knit team, sharing knowledge and information is critical to the success of a first-time diagnosis of customer equipment failures.
Key Working Relationships:
Internal:
* Customer Support Manager
* Test Department
* Logistics Coordinator (Exports Control)
External:
* Customer Project Managers while on site.
* Weapon Maintainers on board ships.
BENEFITS WE OFFER:
* Pension – 3.5% E’r / min 3.5% E’ee (salary sacrifice if you want to contribute more).
* Compressed working hours Monday – Thursday 0815 – 1700/ Friday 0815 – 1245 **Half day Fridays**.
* 5 days/ 5 weeks holiday plus bank holidays (this will be pro-rata’d) **Friday is a half day holiday**.
* Christmas Shutdown **this will be taken out of the holiday allocation**.
* Westfield Health Cash plan, gym discount and shopping rewards.
* Refer a Friend Scheme.
* Long Service Award.
* Training & Development.
* Free on-site parking.
If you’re ready to take the next step in your career and be a part of a company that values your skills and contributions, we encourage you to apply today at recruitment@msi-dsl.com.
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