Summary:
The role focuses on providing essential support within the Markets Application Production Services (MAPS) organization, specifically for FICC traders using the Brisk Intraday Risk & PNL platform.
Main Responsibilities:
* Serve as the first point of contact for intraday risk issues in FICC.
* Troubleshoot end-to-end trade flows and market data updates.
* Facilitate onboarding support for new business lines and workflows.
* Cultivate strong partnerships with stakeholders and other teams.
* Identify and resolve recurring problems proactively.
* Manage incidents and problems effectively.
* Oversee event management, including monitoring and alert lifecycle management.
* Enhance monitoring processes and technical methodologies.
* Manage capacity, performance, and resiliency.
* Lead tool development and in-house projects.
* Ensure effective stakeholder management and communication.
* Maintain knowledge management practices.
Key Requirements:
* Hands-on experience in support for front office trading desks.
* Experience working on risk platforms.
* Business knowledge of fixed income products.
* Proficiency in market data flows.
* Experience with monitoring tools such as Dynatrace, Splunk, and ITRS Geneos.
* Strong knowledge of Unix, SQL, Python, and ITIL methodologies.
* Familiarity with grid computing concepts.
Job Title: Front Office Application Support
Location: London, UK
Job Type: Contract
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