Time left to apply: End Date: December 2, 2024 (26 days left to apply)
Job Requisition ID: R160209
At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Title: Service Manager
Department: Grocery
FLSA: Non-Exempt
General Function: Provides prompt, efficient and friendly customer service, and ensures that customer’s needs are met. Supervises and coordinates the activities of employees or performs the work of all job levels.
Core Competencies:
* Partnerships
* Growth mindset
* Results oriented
* Professionalism
Reporting Relations:
Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations and eCommerce.
Positions that Report to you: All positions except those listed above or designated by the Store Director.
Primary Duties and Responsibilities:
* Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
* Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
* Makes an effort to learn customers’ names and to address them by name whenever possible.
* Assists customers by:
o Escorting them to the products they’re looking for
o Securing products that are out of reach
o Loading or unloading heavy items
o Making note of and passing along customer suggestions or requests
o Performing other tasks in every way possible to enhance the shopping experience.
* Answers the telephone promptly and provides friendly, helpful service to customers who call.
* Performs as a leader and role model and maintains positive employee relations.
* Plans, prepares, and adjusts work schedules and assigns employees to specific duties.
* Supervises and coordinates activities of employees in all areas of the store (in Department Managers absence) or performs the work necessary at all job levels.
* Learns to formulate pricing philosophies or merchandise, following guidelines established by the Store Director.
* Ensures proper customer service throughout the store and addresses specific customer issues.
* Evaluates employee performance to recommend personnel actions in their respective area.
* Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers.
* Works safely to prevent on-the-job injuries.
* Compiles, stores, retrieves, and understands managerial data (i.e. sales, inventory reports, ad and display projections/actuals, etc.)
* Orders merchandise, verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies.
* Trains workers in store policies, department procedures, and job duties.
* Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.
* Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands.
* Confers with employees and assists in solving problems affecting job performance.
* Explains store services to potential personal and business account customers to generate additional business for the store.
* Understands the basics of store accounting.
* Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
* Adheres to company policies and individual store guidelines.
* Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
* Determines the motivational needs of employees and provides the appropriate environment.
* Stays current with market trends and information.
* Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.
* Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel.
* Recommends cost reduction programs.
* Reviews personnel records to ensure completeness, accuracy, and timeliness.
* Recommends additions, deletions and shelf allocation of merchandise.
* Assists in other areas of store as needed.
* Performs other job-related duties and special projects as required.
Knowledge, Skills, Abilities and Worker Characteristics:
* Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
* Ability to do arithmetic calculations involving fractions, decimals, and percentages.
* Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals.
Education and Experience:
* High School or equivalent experience.
* Two years or more of similar or related work experience preferred.
Supervisory Responsibilities (Direct Reports):
* Instructing, assigning work, reviewing work, planning the work of others.
* Selects new employees and acts on employee problems.
* Has the authority to recommend employee transfers, promotions, discipline, discharge, and salary adjustments.
Physical Requirements:
* Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
* Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction.
* Must be able to perform the following physical activities: climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Working Conditions:
This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast-paced work environment.
Equipment Used to Perform Job:
Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, ordering machine, use of limited power equipment, delivery vehicle, Western Union, Hunting/Fishing license computer, and money order machine.
Authorized to purchase merchandise and supplies and order repairs on equipment.
Contacts:
Has daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.
Confidentiality:
Has access to confidential information which may include pricing, sales reports, profit and loss reports, and wages.
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