Sales - Tender Repair Specialist
Sales - Tender Repair Specialist
Location: London
Time Type: Full-Time
Posted On: 2 days ago
The Tender Repair Specialist is responsible for providing on-site customer service, planning, and managing sales opportunities with our service business to ensure KPIs and high-level customer satisfaction.
As a Tender Repair Specialist, you will be part of our Service team, working towards ensuring quality service, improving equipment safety and performance, as well as promoting regular and proactive on-site communication with customers and internal partners.
The successful applicant is an effective communicator, curious about the customer’s business, and always striving to exceed their expectations. You can turn strategy into objectives and actions and contribute to the overall KONE business.
Responsibilities
Customer Relationship Management
* Accountable for developing KONE’s position and customer base in the market.
* Drives proactive engagement and solution selling with different customer segments showing value over the lifecycle.
* Ensures development of customer relationships, profitability, customer loyalty, and satisfaction.
* Accountable for management of large customer accounts and ensuring contractual data is correct at all times, resolving any billing issues, contract improvements, package usage, quote quality, and general ownership of the role.
* Identifies and builds relationships with key decision-makers, potential new targets, and influencers.
* Promotes and demonstrates the value of KONE and delivers excellent customer service.
Manage Sales Funnel
* Accountable for leading the Sell process, including CRM data quality of contacts, customers, influencers, opportunity management, and won and lost reporting.
* Ensures results within orders, contracts, profitability, and market price development.
* Provides direction and focus on the right customers through proper customer analysis.
* Ensures the correct value propositions for customers.
* Executes and advises on pricing guidelines for the area and supports challenges.
* Approves tenders.
* Utilizes global processes and tools for local benefit and maximized activity levels.
Skills and Experience Required:
* Previous sales experience (understanding of business-to-business sales).
* Account Management experience.
* Understanding of targets, forecasting, and managing sales funnels and results.
* The ability to influence and negotiate.
* Target sales-driven.
* Good customer service experience.
* Ability to handle customer questions and inquiries.
* Flexible working mindset.
* Good written and spoken English.
* Good IT skills.
* Experience with CRM usage, SAP, or data awareness (preferable but not necessary).
What KONE Can Offer:
We offer a competitive salary, 25 days holiday, and 8 additional bank holidays, 1 volunteering day, pension scheme, development opportunities, and reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift & escalators industry, quarterly commission, KONE discounts, prolonged disability insurance (PDI), long service awards, hybrid working, and 24/7 GP support & wellbeing access.
At KONE, we focus on building an innovative culture of collaboration, where we value each individual's contribution. Employee engagement is a key area of focus for us. We encourage participation and sharing of information and ideas. Sustainability is an integral part of our culture and daily operations. We practice ethical business practices and strive to develop a culture of collaboration where colleagues trust and respect each other, and good performance is recognized among peers. As an excellent workplace, we proudly offer a wide range of opportunities to help achieve professional and personal goals and enable a healthy, balanced life.
For more information, please visit www.kone.com/careers.
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