Job summary The post holder will work as part of the Voluntary Services Team to support the coordination, development and promotion of the voluntary services within Lewisham and Greenwich NHS Trust. The post holder will provide high quality support for the administration and clerical Voluntary Services Team. The post holder will support the Voluntary Services Lead with the development of voluntary services throughout the Trust and liaise/communicate with stakeholders. The post holder will support the Voluntary Services Lead to ensure all volunteer activity is aligned to the Lewisham and Greenwich NHS Trust Volunteering Policy. Main duties of the job Main Tasks, Duties and Responsibilities To be responsible for the recruitment and training of volunteers across all areas of the Trust. To be responsible of the volunteer recruitment process, working with the Voluntary Services Coordinator on initial enquiries and then leading on interviews, appropriate checks, ensuring specified timescales are met, addressing any problems and escalating where appropriate. To work with the Voluntary Services Coordinator in managing the volunteer management system ensuring all records are accurate and compliant in line with Trust policies. To support the Voluntary Services Lead in ensuring all processes and documentation are compliant with trust policies. Promote positive working relationships internally with staff, Services, and Clinical Managers within the Trust; develop and maintain key working partnerships with a range of external organisations in relation to volunteering. Supervise the management of volunteers to include; recruitment, selection, placement, training and supporting volunteer placement across various roles. About us Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations: Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ and women, through improved recruitment and leadership development Widening access (anchor institution) and employability Improving the experience of staff with disability Improving the EDI literacy and confidence of trust staff through training and development Making equalities mainstream Date posted 25 October 2024 Pay scheme Agenda for change Band Band 5 Salary £29,970 to £36,483 a year per annum plus HCAS Contract Fixed term Duration 10 months Working pattern Full-time Reference number 197-RF5823-A Job locations Queen Elizabeth Hospital Woolwich and University Hospital Lewisham Lewisham & Greenwich NHS Trust Charity London SE13 6LH Job description Job responsibilities To be responsible for raising awareness of the volunteer programme in the local community. To plan, organise and evaluate recruitment events to raise awareness of volunteering in the wider community ensuring that participation and engagement continues to be accessible, inclusive and reflective of the communities we serve. To support the Voluntary Services Lead on marketing of the service including working with key internal stakeholders and KCH charity on rebranding and development of promotional films. To understand the gaps in our volunteer pool and develop events and promotional opportunities to engage and recruit volunteers from these groups/communities. To work with the Volunteer Relationship Supervisor to build meaningful relationships with schools and colleges promoting the volunteer service to ensure a constant flow of new volunteers. To engage with various offline and online channels to promote the volunteering programme liaising with the communications team where appropriate. To support the Voluntary Services Lead in updating the intranet, Trust website and volunteer service social media account. To develop, manage and maintain relationships with community partners (voluntary sector, schools), growing the number of specialist volunteers that support our patients. 1. To develop and deliver training to all new volunteers. To deliver the volunteer training programme reviewing it as appropriate to ensure its continuing to meet the needs of the Trust. To support the Voluntary Service Lead in developing a calendar of events. To oversee and manage volunteer recruitment process supporting volunteers through this these when necessary. To continually review training needs with staff and volunteers, identifying gaps in understanding and knowledge and developing sessions to meet this need. 2. To support volunteer service manager in attainment of KPIs for the service To be held accountable for the delivery of own KPIs, ensuring KPI tracker is updated regularly to demonstrate progress. To engage collaboratively with team members to support overall KPI attainment of the service. To engage collaboratively with team to support continuous improvement of the service working towards ensuring Lewisham and Greenwich NHS Trust is of choice for volunteering Any other duties commensurate with the role. Partnerships Internally: Patients, carers and service users. Divisional Directors General Managers Clinical Leads and other consultant and junior medical staff Heads of Nursing, Senior Nurses and other nursing staff Staff within the Service Heads of Departments Trust Board, Executive and Management Team Job description Job responsibilities To be responsible for raising awareness of the volunteer programme in the local community. To plan, organise and evaluate recruitment events to raise awareness of volunteering in the wider community ensuring that participation and engagement continues to be accessible, inclusive and reflective of the communities we serve. To support the Voluntary Services Lead on marketing of the service including working with key internal stakeholders and KCH charity on rebranding and development of promotional films. To understand the gaps in our volunteer pool and develop events and promotional opportunities to engage and recruit volunteers from these groups/communities. To work with the Volunteer Relationship Supervisor to build meaningful relationships with schools and colleges promoting the volunteer service to ensure a constant flow of new volunteers. To engage with various offline and online channels to promote the volunteering programme liaising with the communications team where appropriate. To support the Voluntary Services Lead in updating the intranet, Trust website and volunteer service social media account. To develop, manage and maintain relationships with community partners (voluntary sector, schools), growing the number of specialist volunteers that support our patients. 1. To develop and deliver training to all new volunteers. To deliver the volunteer training programme reviewing it as appropriate to ensure its continuing to meet the needs of the Trust. To support the Voluntary Service Lead in developing a calendar of events. To oversee and manage volunteer recruitment process supporting volunteers through this these when necessary. To continually review training needs with staff and volunteers, identifying gaps in understanding and knowledge and developing sessions to meet this need. 2. To support volunteer service manager in attainment of KPIs for the service To be held accountable for the delivery of own KPIs, ensuring KPI tracker is updated regularly to demonstrate progress. To engage collaboratively with team members to support overall KPI attainment of the service. To engage collaboratively with team to support continuous improvement of the service working towards ensuring Lewisham and Greenwich NHS Trust is of choice for volunteering Any other duties commensurate with the role. Partnerships Internally: Patients, carers and service users. Divisional Directors General Managers Clinical Leads and other consultant and junior medical staff Heads of Nursing, Senior Nurses and other nursing staff Staff within the Service Heads of Departments Trust Board, Executive and Management Team Person Specification Qualifications Essential Educated to first degree level or equivalent Experience and Knowledge Essential Experience of working and training volunteers Strong understanding of working with volunteers, and effective deployment of volunteers in a health care setting. Knowledge of volunteering procedures, expectations and best practice Experience in delivering excellent supporter/customer service and an understanding of the importance of this. Clear vision of how to utilise volunteers in creative ways. Experience of working building positive and effective relationships with colleagues at all levels, peers and volunteers Experience of interacting with community groups, and patient centred charitable organisations (e.g Age UK, hospices) and an understanding of the challenges faced by such organisations. Significant experience of engaging with a wide range of key stakeholders both within and external to an organisation Experience of working and supporting services on more than one site Desirable Experience of working with community health or social care services Experience of co-ordinating and/or managing events Skills Essential Excellent communication and interpersonal skills. Strong IT skills, database management and report writing Able to work under pressure, prioritise tasks and work to deadlines. Ability to provide advice and guidance requiring analysis, interpretation and comparison of options Strong influencing and negotiation skills Effective multidisciplinary team member. Presentation skills and the ability to present to a wide range of stakeholders Ability to motivate volunteers from a wide range of backgrounds Conflict resolution skills and the ability and willingness to offer pastoral support to volunteers Highly motivated self-starter, willing and able to act on own initiative, as well as work within a team Person Specification Qualifications Essential Educated to first degree level or equivalent Experience and Knowledge Essential Experience of working and training volunteers Strong understanding of working with volunteers, and effective deployment of volunteers in a health care setting. Knowledge of volunteering procedures, expectations and best practice Experience in delivering excellent supporter/customer service and an understanding of the importance of this. Clear vision of how to utilise volunteers in creative ways. Experience of working building positive and effective relationships with colleagues at all levels, peers and volunteers Experience of interacting with community groups, and patient centred charitable organisations (e.g Age UK, hospices) and an understanding of the challenges faced by such organisations. Significant experience of engaging with a wide range of key stakeholders both within and external to an organisation Experience of working and supporting services on more than one site Desirable Experience of working with community health or social care services Experience of co-ordinating and/or managing events Skills Essential Excellent communication and interpersonal skills. Strong IT skills, database management and report writing Able to work under pressure, prioritise tasks and work to deadlines. Ability to provide advice and guidance requiring analysis, interpretation and comparison of options Strong influencing and negotiation skills Effective multidisciplinary team member. Presentation skills and the ability to present to a wide range of stakeholders Ability to motivate volunteers from a wide range of backgrounds Conflict resolution skills and the ability and willingness to offer pastoral support to volunteers Highly motivated self-starter, willing and able to act on own initiative, as well as work within a team Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Lewisham and Greenwich NHS Trust Address Queen Elizabeth Hospital Woolwich and University Hospital Lewisham Lewisham & Greenwich NHS Trust Charity London SE13 6LH Employer's website https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)