We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.
About THG Experience
THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.
We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients. THG Experience is perfectly positioned to deliver rapid growth for THG’s fast-moving, global brands. It’s an incredibly exciting time to be joining the team.
About the role
Hale Country Club & Spa is recruiting for a full-time Spa Therapist to join our team. We are looking for individuals with a passion for spa and wellness, ready to deliver exceptional service and enhance experience for our esteemed members and guests.
Hale Country Club & Spa offers an exclusive environment dedicated to enhancing well-being and lifestyle. The club features a state-of-the-art gym, luxurious spa facilities, and a range of wellness services designed to help members achieve their fitness and relaxation goals.
Responsibilities
* Greet guests at reception to deliver a memorable experience
* Support the Spa Manager in delivering customer standards and constantly strive to exceed expectations
* Maintain a professional, clean environment ensuring that our guests/members are comfortable
* Fully understand existing treatments and procedures to effectively deliver a world class service
* Ensure that all treatment rooms are prepared and fit for purpose
* Attend weekly/monthly team meetings and events
* Deliver exceptional aftercare and retail recommendations to all clientele
* High standards of presentation and cleanliness are maintained at all times
* Delivering brand standards
* Booking in clients and taking phone calls
* Achieving treatment and retail targets
* Knowledge in our brands NVQ level 3 beauty therapy or equivalent
* Previous Beauty therapy experience in a 5-star/luxury background
Requirements
* Specific experience within a spa or health club environment
* Qualified to NVQ level 3 or equivalent
* Experience with ESPA and Elemis is preferred but not essential
* Impeccable attention to detail and customer service experience
* Proven experience working as part of a successful team with excellent interpersonal skills
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days.
Apply for this job
* Required
* First Name
* Last Name
* Email
* Phone
* Resume/CV
* Do you have the right to work in the UK?
* What is your notice period?
* What are your salary expectations?
* Are you comfortable commuting to Hale Country Club for your shifts?
* Are you qualified in Level 3 Beauty Therapy?
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