Job Description
Recruit4staff is proud to be representing their client, a leading manufacturing company in their search for a Service Manager to work in their leading facility in Nr Oswestry.For the successful Service Manager, our client is offering.Competitive salary £40,000 P/ACar allowance £9,000 P/APermanent position25 days holiday + Bank Holidays, with the ability to buy and sell annual leave each yearParticipation in the Company's annual bonus schemePrivate Medical SchemeDay shifts Monday to Friday 8 AM to 5 PM (37 hours per week)Hybrid working must be able to attend HQ once/twice a weekDeath in Service Company pension planCompany sick payHealth Care SchemeCycle to work SchemeThe Role – Service ManagerThe purpose of the position is to work closely with Sales and Operations Key stakeholders to ensure Installations are conducted to the company standard at our 3rd party installers. Supporting 3rd parties during the build process and supporting our customers if there are build concerns following installations.Main tasks & responsibilities for the - Service ManagerRefine and execute company plans to reduce the number of ‘approved' installersRoll out Company installation Agreement to ‘Approved' installersWork with the HSE manager to ensure that all Installers work safely and in accordance with company agreementEnsure that the 3rd parties have the appropriate level of trained staff to ensure they undertake the complete installation process and vehicles do not need additional work.Roll out the company Operation procedures and associated paperwork to allEnsure Installation Centres follow the standards examples being OP60 andAssist in the planning and scheduling of builds for installers, ensuring SLA's for completion and communications are kept.Work with the Operations team to ensure builds are produced in the most cost-efficientWork with the Quality/Inspection team to control the quality ofDefine and implement KPI dashboard with a weekly follow-up cadenceContinuous development of E2E supply chain to reduce working capital around the networkWhat our client is looking for in a Service Manager.Education:Relevant technical and/or engineering qualificationsWork Experience:Dealer/Service/ Partner - supporting, and managing 3rd party entities for an OEM or larger organisationUnderstanding of Hydraulic, electrical and mechanical engineering principles or manufacturing experienceHGV experience or understanding (preferred)People and change management experienceHealth and Safety trainingAbility to work independently, manage multiple projects, build reports and meetCompetencies:Good IT skillsAbility to lead with professionalismReporting and excellent communication; both verbal and writtenAlternative job titles to the Service Manager role.Installations Manager, Project Implementation Manager, Implementation Analyst, Technical Implementation Manager, Lead Implementation Manager, Implementation Project Lead, Strategic Implementation Manager, Customer Success Manager, Business Process AnalystThe Service Manager position is Commutable From.Ellesmere, Wrexham, Oswestry, Shrewsbury, Telford, Chester, Llangollen, Ruabon, Whitchurch, Shropshire, Powys, Cheshire, Midlands, North West.For further information about this Service Manager role and/or any other positions please apply now.This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited which is operating as a recruitment agency, agent, agency, employment agency, or employment business.TPBN1_UKTJ