Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner Handle queries from patients/relatives confidentially and sensitively; referring clinical-related queries to appropriate staff Take and relay as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information Ensure all activity is finalised in a timely manner using Trusts patient administrative system (eCare) or appropriate IT system including did not attends (DNAs) and discharges Please refer to the job description for further details We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us. MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received. MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology. By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.