Who are we?
We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK.
We have recently been recognised for our fantastic business achievements across a number of awards:
* Finalists for Best In-House HR Team and Excellence in HR – CIPD HR Wales Awards 2024
* Winner of Best Employer, and Finalists for Best People Services, Best Business Services and Best Sustainability – Cardiff Life Awards 2024
* Winner of Best Technology and overall, Platinum Award Winner (Checks Direct) – Cardiff Life Awards 2024
* Highly commended for Skills Development – IOD Wales Awards 2024
* Finalists for Best Temporary Recruitment Agency, Recruitment Agency of the Year 100+ employees and Most Effective Compliance Operation – Recruiter Awards 2024
* Finalists for Scale-Up of the Year and Team of the Year (Checks Direct) – Fintech Wales Awards 2024
* Finalists for Best Technology (Checks Direct) – EntreConf Awards 2024
* Finalists for The Employer of the Year, Mid-Market Business of the Year Award and Family Business of the Year Award – Lloyd’s Bank British Business Excellence Awards 2024
* Finalists for Temporary Recruitment Company of the Year and Best Recruitment Company to work for (£50m to £100m) – TIARA Awards 2024
* Finalists for Employer of the Year, Financial & Professional Services Business of the Year and Technology Business of the Year – Cardiff Business Awards 2024
* Finalists for Business Services Business of the Year and Employer of the Year – South Wales Business Awards 2024
Job Purpose:
To maximise the Branch Gross Margin and Branch Operating Profit through the management of every business transaction reflecting the values of New Directions Education.
Main Duties:
* Manage the attraction, recruitment, and retention of suitable candidates to meet the needs of existing and prospective clients.
* Understand the labour market and ensure staff are trained and monitored in the attraction, selection, deployment, and retention of qualified candidates for local client needs.
* Ensure client expectations are met by offering a consistently reliable and responsive service.
* Ensure the team operates efficiently, complies with all relevant legislation, and adheres to Company standards.
* Resource, manage, develop, and motivate a stable and successful team, helping individuals reach their maximum potential to achieve company and team objectives.
* Manage the business through rigorous planning, performance management, and financial control.
* Drive sales activity by identifying Budget Holding Decision Makers and Hiring Managers within the relevant sector.
* Prepare a structured sales plan that demonstrates an understanding of the local market.
* Proactively build relationships with existing and prospective clients through regular contact management activity.
* Arrange and attend sales and service visits.
* Develop and support tenders and proposals in response to client requests.
* Recruit and retain the appropriate team in line with agreed procedures and ensure it is trained and developed to support business requirements and individual potential.
* Attend team and company meetings and communicate information effectively.
* Appraise staff annually and review performance weekly, ensuring targets, objectives, and KPIs are in place, understood, and met.
* Identify individual and team training needs and facilitate appropriate development plans.
* Manage budgetary responsibility through monthly monitoring and analysis of management accounts against budget and forecast.
* Prepare and evaluate weekly figures and take corrective action as appropriate.
* Prepare annual business plan, budget, and regular forecast.
* Ensure client acceptance of Conditions of Business and payment terms.
* Ensure payroll, invoice, and debtor information requests/issues are dealt with in a timely and accurate manner.
* Understand, communicate, and ensure compliance with legal obligations, company policies, and expectations.
* Ensure team members maintain a bank of strong testimonials to promote services.
* Forecast sales projections and prepare annual budgets to achieve growth under the guidance of SMT.
Main Responsibilities:
* Champion the REC Code of Conduct.
* Provide Education SMT with branch strategy and performance insights, reports, and presentations as required.
* Line manage the Recruitment Consultants and Recruitment Support, providing effective performance management through 121s, performance and well-being reviews, and quarterly financial reviews.
* Work to strict financial budgets and ensure Branch KPIs are achieved, encouraging team members to meet targets.
* Ensure the success of the Branch by using MI and KPI targets to identify underperformance early and assist team members to improve performance.
* Provide educational supply staff with a professional agency supply service, treating them with respect and being open and honest at all times.
* Ensure compliance with all relevant legislation, processes, policies, and procedures.
Education, Qualifications, Knowledge, and Skills:
* Full UK Driving License.
* Minimum 12 months experience managing a branch in the recruitment sector.
* Experience managing a minimum of 4 people.
* Excellent time management skills with the ability to coach other team members.
* Experience designing and implementing sales strategies and setting budgets.
* Efficient user of RDB, Swyx, and Teams.
* Ability to problem solve.
* Ability to make effective use of information for sound decision making.
* Ability to build effective relationships.
* Excellent communication skills, both verbally and in writing.
* Ability to promote services and make high-quality sales.
* High levels of accuracy and record keeping.
* Excellent knowledge of the recruitment process.
* Ability to market through social media.
* Excellent knowledge of child safeguarding.
* Excellent telephone manner.
* Maintain quality relations with all users.
* Ability to optimise financial performance through coaching and development.
Personal Qualities:
* Inspirational and influential with the drive to achieve.
* Strategically focused.
* Able to develop effective working relationships.
* Able to effectively solve problems.
* Able to maintain the highest levels of confidentiality and data security.
* Able to make decisions using available data and information.
* Effective leader with the ability to lead from the front.
* Self-motivated and self-reliant.
What we offer:
Fantastic employee benefits including:
* Generous Commission Scheme.
* A flexible working environment, with the opportunity for hybrid working.
* Private Medical Insurance.
* Health Cashback scheme.
* Life Assurance of 4 x salary.
* Pension Salary Sacrifice Scheme.
* A generous annual leave entitlement of 28 days holiday plus bank holidays (rising to 30 days holiday after two years’ service).
* Opportunity to purchase additional annual leave through salary sacrifice.
* A day off for your birthday.
* A Giving Back day to offer your services to the local community.
* Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria).
* Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria).
* Opportunity to join our 3% interest Christmas savings scheme.
* Employee referral scheme; earn between £250 and £500 for each successful referral into the business.
* Regular social, health, and well-being events.
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