Customer Care Advisor
Location: Northampton
Schedule: Monday – Friday 09:00-17:00 / 2 in 4 weekends
Type: Temporary ongoing
Pay: £12ph
Our client is looking for candidates who can provide exceptional customer support through email, live-chat, and social media, ensuring high levels of first-time resolution and customer satisfaction globally.
Responsibilities
* Collaborate with team members, departments, and 3rd party suppliers to resolve customer support issues via email, phone, live chat, and social media.
* Perform administrative tasks related to customer orders and logistics.
* Work with Senior Customer Care Advisors, Team Leaders, and Managers to enhance first-time resolution practices.
* Address delivery issues with carrier partners and process refunds when necessary.
* Communicate with customers worldwide.
* Develop and utilise dashboards and reports for issue recognition.
* Undertake ad hoc tasks and projects as directed.
The candidate
* Fluency in English.
* Proven customer service skills.
* An interest in Beauty.
* Understanding of customer confidentiality and payment processing.
* Excellent written, verbal, numerical, and keyboard skills.
* Ability to meet tight deadlines and manage projects independently.
* Strong MS Office skills; knowledge of Zendesk is beneficial.
* Availability to work weekends.
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