Immediate Start Available
We need someone that wants to begin a career through apprenticeship within a Business Administration role. You must be organised and have great customer service and IT skills.
This is a great opportunity to work within a recruitment company offering the best bespoke recruitment care for our clients and customers.
You will be providing essential administration and customer service support to ensure the smooth running of the office on a daily basis. You must be a great team player and able to commute easily to the Willenhall WV14 area.
Administrator/Customer Service Advisor role within a recruitment agency, working within the manufacturing, construction, facilities, logistics and commercial sectors. Offering temporary, contract and permanent assignments.
There is an abundance of training and development on offer but attitude is key!
Job Purpose
To deliver optimum customer service in line with Company standards and Customer Service Level Agreements (SLA’s) in a way that builds and consolidates the company’s reputation for excellence.
Competencies Required
* Good working knowledge of Microsoft 365 packages
* Previous experience in a customer service role, preferable but not essential
* Continuous improvement ethic, embraces change and puts forward and acts on suggestions to improve processes and service levels.
* Strong interpersonal skills, communicates clearly and concisely and demonstrates effective listening skills.
* Strong customer service ethic, demonstrates a positive and courteous approach ensuring all customer queries are responded to quickly and efficiently
* Strong organising skills, methodical approach with close attention to detail and adherence to Company standards and procedure
* Good team player, enjoys supporting others to get things done.
General Duties include:
* Telephone inbound/outbound speaking with candidates and potential candidates
* Filing of company and candidates details in line with GDPR standards
* Compliance of legal requirements
* Maintenance of reports via excel and CRM systems
* Marketing and information gathering/reporting
* Social media awareness
Qualification:
Level 3 Business Administration Apprenticeship
Working Hours:
Monday – Thursday: 0900 - 1600
Friday: 0900 - 1300
Wage:
£6.40/hour for the first 12 months of your apprenticeship. This Apprenticeship will take approximately 18 months to complete.
Job Types: Full-time, Apprenticeship
Pay: £6.40 per hour
Expected hours: 30 per week
Benefits:
* Company pension
* Free parking
* On-site parking
Schedule:
* Monday to Friday
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person
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