CCTV Control Room Operator
Trafford Council
Location: Swinton Town Hall, Chorley Road, Salford M27 5AW
Salary range: Band 4 SCP 12 17 (£27,711 to £30,060) plus 18% unsociable hours payment
Working Pattern: Full time
Working hours: 36.25 hours per week
We will offer flexibility where we can. If you are interested in a role, please speak to the recruiting manager about what flexibility they might consider.
Contract type: Fixed term
Temporary End Date: Fixed term up to 2 years
Application deadline: 27 January 2025
Interview date: w/c 3 February 2025
About the Role
The CCTV Operator is an essential part of Trafford’s community safety team, responsible for the continuous monitoring of public spaces via the Council’s Control Room. Working closely with the Community Safety and CCTV Team Leader, you will play a direct role in protecting public areas, deterring crime, and supporting the police and other emergency services. By responding swiftly to incidents, directing resources, and assisting in identifying offenders, you will help to reduce anti-social behaviour and enhance public safety, giving peace of mind to Trafford’s residents.
As a CCTV Operator, you will monitor the Council’s CCTV systems, respond to both emergency and non-emergency calls, and work alongside Greater Manchester Police (GMP) to ensure timely, effective responses to incidents. Your responsibilities will include maintaining accurate records, handling out-of-hours calls for various council services, and supporting the Council’s emergency response plans. You will also contribute to any future developments and services operated within the 24-hour control room.
This role requires a vigilant, proactive, and dedicated individual who is ready to make a real difference in the community. As a first point of contact for a range of incidents, you will be central to Trafford’s mission to create a safer, more secure environment for all.
About you
You will be committed to ensuring the safety and security of Trafford’s public spaces. With a strong sense of responsibility and a proactive approach, you’ll be able to monitor CCTV footage effectively, respond swiftly to incidents, and collaborate with partners to reduce crime and anti-social behaviour.
You’ll need to remain calm under pressure, make quick decisions, and communicate effectively with a range of stakeholders, including the police and other emergency services. A high level of attention to detail and accuracy is essential for maintaining records and reporting incidents clearly and efficiently.
As a reliable team player, you’ll work well within the Council’s community safety team and will be comfortable liaising with colleagues, GMP, and other agencies to achieve the best outcomes. Excellent IT skills will help you operate the CCTV system effectively, record information accurately, and contribute to reports that support community safety goals.
With a dedication to creating a safer environment, you’ll bring professionalism, vigilance, and integrity to this important role.
About us
Trafford Council and its partners in the public, private and third sectors have a Vision which sees us working together to close inequality gaps and maximise Trafford’s huge potential.
Our vision: Trafford where all our residents, businesses and communities thrive.
Trafford is a lively, prosperous place to put down roots and build a career. The council and Trafford schools employ around 8,000 people, who are central to making the area great. In return for their commitment, the council offers its employees development opportunities, as well as a fair and flexible workplace. The council is a Living Wage Employer.
Additional Information
Flexibility will be required to work a rotating shift pattern, including nights, weekends, and bank holidays, to ensure 24-hour coverage in Trafford’s Control Room.
The successful candidate will need to hold an SIA Public Space Surveillance Licence or have the ability to obtain one prior to appointment. Additionally, the role requires successful completion of police vetting, as it involves the use of Airwaves Radio to communicate with Greater Manchester Police and other emergency services.
Contact Details
For an informal discussion, or to find out more about the role, please email or call Neill Courtney on 0161-912-3434, or neill.courtney@trafford.gov.uk
About the benefits
You will be welcomed into a friendly environment where your personal and professional development will be encouraged. You will have the opportunity to work and grow in a people-centered and values-based organisation that promotes a positive permission culture. Your opinions matter so you will have the opportunity to shape how we do things here at Trafford.
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