The Energy Revolution
Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart.
At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture. From introducing new benefits to offering structured training opportunities and hosting frequent social events, we ensure our employees thrive.
Perks that Power Your Journey️
* Annual Salary from £30k
* Company annual bonus scheme
* 25 days of annual leave plus bank holidays, plus length of service award up to 30 days
* Private Medical Insurance with Vitality Health
* Life Insurance policy, providing coverage at four times your salary
* Employee Assistance Programme offering confidential support and guidance
* Enjoy an array of complimentary snacks, drinks, and lunch options in our office
* Salary sacrifice pension scheme where we will match contributions up to 4%
* In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best
* Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards.
How you will Energise Our Team
Our Customer Service department is the key contact area for our customers and their energy needs. You will need to have a strong customer focus background and lead the way in delivering outstanding customer service to our growing portfolio of business-to-business customers. Can handle complex calls, through influencing, assertive negotiation, and conflict resolution skills.
Your day-to-day responsibilities will include:
* Motivating your team to exceed daily, weekly, and monthly KPI’s
* Champion first call resolution for our customers including the resolution of escalated complaints
* Coaching and develop your team to maximise their potential
* Daily management of your team including schedule adherence, absence, managing individual and team performance
* Performance and policy management
* Developing your team, creating an engaging culture, and nurturing talent
* Works as one team to drive and support the company culture
* Meet key performance objectives, as set by management
* Manage and support the staff to achieve their maximum potential and help Valda become the employer of choice
* Support the business through operational effectiveness and delivery of KPIs, digital first
* Deliver a service that is customer centric, striving to achieve required Trustpilot status
The Spark we're Looking For
* 2+ years of experience in a leadership position within a contact centre
* Good people management & reasoning skills
* Effective time management skills
* Ability to organise and prioritise, set priorities and multi-task
* Effective problem-solving skills and able to analyse data
* Self-motivated, confident work ethic and good communication skills
* A team player with a willingness to learn, train and adapt to an ever-changing environment
If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on joinus@valdaenergy.com
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