This role is essential to contribute to the effective running of the Special Educational Needs and Disability, Information, Advice and Support Service (SENDIASS). Managing the case recording database and the advice line as well as general administration to support the service in delivering a highly effective support network. The role supports both Cambrigeshire County Council and Peterboorugh City Council as part of an aligned SENDIAS service. For more information or to chat about this opportunity please contact angela.buxtoncambridgeshire.gov.uk Our benefits We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage… A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme Take your bank holidays flexibly to better suit your personal circumstances Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth Paid volunteering hours each year so you can make a positive impact on our community during your normal working day Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network Opportunities to nominate and receive Employee Recognition Awards An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes Take a look at our Employment Benefits Brochure attached to this advert to find out more. What will you be doing? General office support to prioritise responding to queries on the services confidential advice line and emails, liaising with SENDIASS staff and managers to ensure all advice and communications are delivered to the services regulatory guidelines. Responsible for overseeing the collection of data management on the services case recording database and using Excel and other information systems to generate reports and distributing documents. Oversee meetings and events are properly planned and arrangements co-ordinated and ensure records of meetings are taken and follow-up actions as necessary. Ensure that all employees are conversant with, and competent is using the case recording database and other specific systems and procedures. To assist with the monitoring of the service policies and procedures and contribute to the development of the service initiatives (including creating presentations, marketing, and training materials). Ensure understanding of core business of the SENDIAS service. Undertake other tasks and responsibilities as required in the delivery of the SENDIAS service. Demonstrate an awareness and understanding of equality, diversity, and inclusion. About you Fully proficient at using IT systems, with a good working knowledge of Microsoft and Office packages. Experience of using databases. Extensive office administrative experience. Knowledge of the role of SENDIASS and a commitment to maintain and develop the services minimum standards. Able to prioritise workload and consistently produce work of a high standard. Able to work on own initiative with minimal supervision. Good interpersonal skills - able to communicate in a friendly, effective and constrictive manner. Able to communicate over the telephone and emails in a confident and clear manner. Approachable and adaptable. About us SENDIASS is a small team who work closely together - with a focus on collaborative working with all other services to maintain an effective support network for young people and their families in our communities. Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes. Our four values are central to our culture, driving everything we do. We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don’t meet every single requirement in the job role but think this could be you, please don’t be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions. Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action. We are proud to be a Disability Confident Employer. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Some examples of adjustments could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch. Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion. https://www.cambridgeshire.gov.uk/council/jobs-and-careers