Who we’re looking for As a Customer Support Advisor, you’ll deliver a superstar service by supporting vulnerable customers to sustain their tenancies. This will include maintaining strong working relationships with professional agencies, representing RHP at multi-agency meetings and providing an excellent customer support service. You’ll manage complex cases to the point of resolution quickly and brilliantly and be a great team player, looking for innovative ways to drive the highest levels of customer satisfaction. You’ll have experience in housing management and working with vulnerable people and be able to provide amazing customer service even in difficult circumstances. You’ll also be able to travel to attend meetings, carry out home visits and accompany vulnerable customers. When we're hiring, we look for people who connect with our KOSMIHC values: We know our stuff We make it happen We care You can find a full description of our values here Feel a connection? If this sounds like you, click on ‘apply now’ If offered the role, you may be asked to complete a Standard DBS check Closing date for applications is 6 February