Security Concierge (King Street Townhouse Hotel)
Job Category: Hospitality
Division: THG Experiences
Location: UK, Manchester
Job Type: Full-time
About THG: We’re a fast-moving, global technology group that specializes in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all powered by our fully integrated digital commerce ecosystem, THG Ingenuity.
About the role: We are currently recruiting for a skilled and dedicated Hotel Security Concierge to join our team at King Street Townhouse Hotel. In this role, you will ensure a safe and secure environment while delivering exceptional service that enhances our guests' experience. Your responsibilities will include upholding the highest standards of professionalism and excellence in every aspect of your work, ensuring that all security protocols and guest interactions align with our standards.
Hours: Full-Time, permanent
Shift Pattern: 4x on and 4x off (days & nights shift rotation)
As a Security Concierge you'll:
* Front line Security duties including all visitor and contractor controls
* Operation of the front of house reception and guest services
* Take responsibility for the presentation, cleanliness and safety of all areas of the premises
* Interact with all building users, visitors and colleagues in a courteous, professional and helpful manner
* Ensure that any breaches of security or damage are reported to the relevant authorities
* Complete daily site reports relating to repairs and issues raised by occupiers, visitors, or colleagues
* Keep the building frontage clean and tidy
* Record all site issues as they arise and updates on job completions
* Maintain a register of key usage and holding by contractors
* Keep a diary of expected visitors
* Manage planned visits/permissions for contractors
* Handle parcels and recorded deliveries
* Ensure Health & Safety compliance according to company policy
* Follow company/client procedures and guidelines for Health and Safety compliance
* Perform ad hoc duties reasonably requested by Management
* Regularly walk the perimeter, grounds, and hallways of the hotel
* Liaise and support other departments within the hotel
What Skills and Experience do I need for this role?
* SIA License
* Valid First Aid at work certificate
* Problem-solving abilities
* Strong communication and interpersonal skills
* Flexibility and the ability to respond appropriately to changing situations
* Discretion and sensitivity
* The ability to maintain professional standards under pressure
What's in it for You?
* Exclusive room rates for you and your family
* 20% off dining at our hotel, 50% off at Hale Country Club & Spa
* Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)
* In-person or video GP consultations, discounted prescriptions, and physiotherapy
* Increasing annual leave with service, plus your birthday off
* Continuous learning and development opportunities
* £250 bonus for referring a friend
* Complimentary meals during shifts and provided uniforms
* Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
* Access to in-house Wellbeing Program
* Pension scheme for financial stability
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days.
Apply for this job
* Required
* First Name
* Last Name
* Email
Phone
Resume/CV
* Do you have the right to work in the UK?
* What are your salary expectations?
* What is your notice period?
* Do you have a valid SIA license?
* Do you have a valid First Aid certificate?
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