33 days including Bank Holidays
Monday - Friday 8.30 am - 5.00 pm
A fantastic opportunity has arisen for a German Customer Service Co-ordinator to work for a well-established, dynamic manufacturing business. As the German Customer Service Co-ordinator, you will be dealing with customers and distributors, therefore, must be fluent in German.
The Role:
1. Entering orders for customers onto the system, ensuring that the customer provides all the necessary information for Planning, Shipping & Despatch.
2. Providing the customer with an Order Acknowledgment that clearly shows the planned despatch date for each line.
3. Progress chasing the customer's order working closely with the planning & warehouse departments to keep the customer informed of any changes with the planned despatch date.
4. Entering sample requests onto the system, ensuring they have all the correct information.
5. Progress chasing the sample order with the Sample Bay to ensure the sample request leaves at the right time or is sent to despatch in time to go with a customer order.
6. Providing support to the sales team, so that they have all the necessary information to hand when speaking to the customer.
7. Logging all Customer Complaints onto the CRM system & liaising with Quality Control ensuring that the customer is regularly kept informed of the status of the complaint.
8. Entering quotations onto the system for customers.
9. Confidently answering customer enquiries via phone or email to a high standard, providing necessary information regarding products, e.g., carton/pallet information, price information, etc.
10. Arranging customer returns & entering the return (RMA) onto the IFS system.
Candidate Requirements:
1. Fluent German is essential for the role.
2. Previous experience in a similar role would be ideal; however, would also consider a graduate.
3. Exceptional customer service skills.
4. Highly organised.
5. Team player.
Benefits:
1. Healthcare after 12 months.
2. Staff discount.
3. Life Insurance.
4. Free Parking.
5. Sick Pay.
6. Pension.
Job Info
Job Title: German Customer Service Co-ordinator
Company: CV-Library
Location: Stoke, Staffordshire
Posted:
Closes: Dec 22nd 2024
Sector: Customer Services
Contract: Permanent
Hours: Full Time
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