Office location: White City, London | Hybrid
Your work matters to millions.
Shaping culture is in the DNA of ITV. So, it’s not surprising that you’ll find us in every home in the UK, our productions are famous all over the world and we’re at the forefront of the digital streaming revolution.
When you join us, you enter a fun working environment. With opportunities to learn, to grow and make a real difference. Small enough that your impact’s felt in the business, but big enough that your impact reaches millions of people.
Come develop your skills, change TV and the course of your career. Don’t just watch it. Be part of it. Join ITV.
The role
The Service Transition Manager / Architect is responsible for the Service Architecture, Service Design and Service Transition of new or changed products, platforms or services across the Group Technology estate.
The successful candidate will support the coordination of Transition resources across projects from the resource augmented team.
Main responsibilities
* Work closely with service providers, project delivery and project management office teams to ensure engagement with project teams are established at the right time.
* Provide Service Architecture governance, leadership and design oversight during the definition of E2E Service Model(s) / Target Operating Model(s).
* Engage, evangelise, mentor and build relationships with suppliers, product, platform, or service teams, and wider business stakeholders.
* Ensure all Service Design activity adheres to the ITV Technology Group Cyber Security policies.
* Assess the impact of and monitor the progress for change and releases of new and existing products, platforms or services across the GT project portfolio and GT Demand Funnel.
* Own, manage and deliver Service Design, Transition, and Service Readiness activities across a portfolio of projects for products, platforms and services across Group Technology.
* Support the creation and maintenance of the Group Technology Service Design & Service Transition deliverables.
* Escalate any Service Design & Service Transition operational resource constraints to the Sr Service Design & Transition Manager.
* Work with the Service Delivery and Operational teams to ensure required Knowledge Management updates are performed and maintained on a regular basis.
* Ensure that submitted releases have been fully tested and include release notes and back out plans.
* Identify, articulate and report on the status of operating risks with key stakeholders prior to releasing products, platforms or services.
* Support effective communications surrounding the service Design/ Service Transition process.
* Own and manage relevant Operational Readiness Review(s) prior to services ‘going live’.
* Support the maintenance and tracking of an accurate log of all changes being Transitioned into Operations.
* Coordinate the activity of more junior members of the resource augmented Service Transition team.
* Continuous improvement of Service Design & Service Transition Processes.
Skills you’ll need (minimum criteria)
* Extensive knowledge of Service Design & Transition Management processes and standards within a corporate environment.
* Demonstrable experience of architecting E2E Service Models and Solutions from the design phase and into live operations.
* Background in Service delivery / Service Management roles.
* Demonstrable experience of completing multiple complex Transitions in parallel.
* Excellent Stakeholder Management / Business Relationship Management experience.
* Demonstrable experience of transitioning On-Premise / SaaS / IaaS / PaaS products.
Qualifications/professional certificate
Required:
* ITIL v3/v4 Foundation certification in Service Management.
Preferred:
* ITIL V3 Service Transition/Service Design Qualified.
* ITIL Lifecycle Certificate in Service Transition.
* ITIL V4 Managing Professional Transition Qualified.
ITV is for everyone.
ITV strongly encourages applications for this role from disabled people. If you meet the minimum criteria for a role and you have declared that you are disabled, we’ll guarantee to take you to the next stage.
Because those who make an impact deserve to be rewarded for it.
ITV offers some great rewards and benefits including:
* Flexible working with a range of options to suit everyone.
* Generous holiday allowance, plus you can buy more.
* Annual bonus opportunity.
* Save as you earn - with an opportunity to buy ITV shares.
* Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life.
Closing date: Midnight Sunday 12th January 2025
Please note, on occasion we may receive a very large volume of applications which means applications for a role may close earlier than the referenced closing date. We’d encourage you to apply as soon as possible if interested.
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