You will be the first point of contact for SMEs seeking expert advice on energy efficiency, low carbon heat, and renewable technologies. In this engaging role, you’ll handle enquiries via phone (approximately two hours per day), web chat, and email. Providing essential back-office support, and helping guide customers through their sustainability journey.
What you’ll do
You will play a vital role in delivering exceptional customer service, exceeding call quality standards, and ensuring every enquiry is handled efficiently and professionally. You will be the first point of contact, responding promptly to enquiries via helpline and emails, while accurately recording and tracking customer interactions.
Your attention to detail will help maintain high data quality, supporting colleagues in providing expert advice to SMEs. Working closely with internal teams and external consultants, you will ensure a seamless customer journey, proactively following up and contributing to the team's success in meeting key targets.
What you’ll bring
* Effective interpersonal and communication skills.
* Call handling experience is beneficial, but not essential- customer facing experience in any capacity (e.g., retail, hospitality, or client services) is required.
* Proficiency in written and numerical tasks.
* Good working knowledge of Microsoft Office applications (including Word, Excel, Teams, and Outlook).
* Experience of using administrative, tracking, and reporting systems.
* Background in roles that support team operations.