Our client, a leading provider in technical search services, is seeking a Customer Consultant to join their Surrey based team. This role focuses on supporting the initiation and management of new searches, ensuring processes are completed accurately and efficiently. The successful candidate will play a crucial role in fostering strong client relationships, maintaining high service standards, and contributing to the team's success.
Benefits Include:
Opportunities for professional development
Friendly and supportive team culture
Hybrid working Key Responsibilities:
Accurately review and process search orders promptly to meet client expectations
Respond to customer queries via email and telephone, delivering clear and professional assistance
Log customer queries and interactions onto the in-house system to ensure accurate tracking
Perform regular updates to the client database, ensuring data accuracy and integrity
Coordinate with internal teams to support seamless service delivery and customer satisfaction
Maintain a high level of knowledge of the services provided, staying updated on industry standards and company offerings
Experience and Skills Required:
Excellent written and verbal communication skills, with the ability to engage professionally with clients and colleagues
A collaborative team player willing to support colleagues and contribute to a positive work environment
A proactive learner, open to acquiring new skills and adapting to differen...