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PRS are seeking to receipt for an experienced Helpdesk Administrator based in Salford Quays. This is a contract role that runs to May 2025, paying £13.33 per hour – based on working Monday to Friday 37.5 hours per week.
Duties include the planning & coordination of workflow from the Helpdesk and Maximo (CMMS) processes, linking into the Operational Planned Maintenance Team:
1. Client call handling and creation of faults on the CMMS.
2. Support on a day-to-day basis of the CAFM system operated at the site for the Hard FM team, offering planning & coordination support to the Team Leaders in the planning office to ensure effective operation of planned and reactive maintenance processes.
3. Responsible for the day-to-day monitoring of the CAFM data (PPM and Reactive works) along with monitoring associated Estates services data management including reporting and monitoring of all tasks logged on the system.
4. Support the Planning & Coordination lead to monitor on a daily basis to ensure the operation of the Payment Mechanism for Estates on the Manchester PFI site.
5. Manage the security and upkeep of the CAFM system operator’s tablet units including setup, updates & training of users.
6. Collect all data and information required by technical management and present it in standard formats.
7. Assist Compliance manager in collation of information from site operations of the CAFM system.
8. Issue PPM and reactive work as required and assist in the processing of work.
9. Compile reports from the CAFM system and make any additions or requirements needed to operate the system.
10. Scheduling and reporting of maintenance plans including programming of CAFM system in line with SFG, HTM and other guidance.
11. Handle telephone calls from the trust providing a high level of customer service.
Required Skills:
* Communication & Relationships Skills
* Successful utilization of the CAFM system at all levels
* CAFM reports delivered in compliance with requirements of the PFI Contract
* Supporting the Planning & Coordination Lead to ensure monitoring of the CAFM system at all times
* Analytical & Judgemental Skills
* Planning & Organisational Skills
* Patient/Client Care
* Financial and Physical Resource Management
Person Specification:
* Proven experience within a similar role
* Excellent communication skills both written and verbal
* Self-motivated and able to adapt to changing priorities
* Able to demonstrate an aptitude for problem solving using a logical approach
* Works well in a pressurized environment
* Ability to deal with people at all levels
* Aware of relevant Health & Safety and general legislative matters
* Must be computer literate
* Good level of mathematical skills
Desirable:
* Previous experience within a Health Service context
* Any specialist knowledge relevant to the health care environment
* Previous experience using SharePoint and Maximo CAFM systems
What to Do:
If you are interested then please submit your details now.
Please note if you have not heard from us within 5 days, then your application has not been successful.
PRS is an equal opportunities employer.
Karen Chatfield
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