Location Coverage: Southampton
About the role and the Team:
To support the ADM in leading and developing a high-performing reliable team or partner relationship, that delivers a high quality, cost-efficient delivery output in a predictable and safe manner. Be accountable for key specific tasks within the operational delivery team and ensure they are executed professionally and recorded.
What will you be doing?
Operational
1. Excellent understanding of fibre optic network architectures and installation methods to have the ability to make decisions.
2. Be accountable for ensuring lead engineers or partners organise their Teams and deliver their work schedules daily
3. Ensure activities are delivered to forecast with appropriate risk management
Best Practice
4. Looking and using best practices to share with Leads and partners to ensure engineering tasks are as efficient as possible daily
5. Ability to read data reports and interpret build test reports and analyse existing data
6. Work closely with the Coaching team and Innovation to understand new products and best practices for engineers and share/reinforce within teams
Quality
7. Audit quality installation against appropriate compliance standards
8. Audit reports ensuring they are accurate and timely
Safety & Compliance
9. Follow good practice guidance and comply with health, safety and welfare policies including procedures relating to the reporting of accidents.
10. Recognise and eliminate common hazards and risks
11. Demonstrate safe working practices and act as a role model
12. Consistently check the Safety of the site and coach/brief onsite also complete recorded discussions and make the line manager aware to reduce risk
Supporting the line manager building and maintaining the team
13. Support the development and motivation of team members to fulfil their potential
14. Be an excellent communicator and check understanding be clear and concise in directions to all team members
15. Be a good listener and support team members if they need help or support
16. Complete reports required– Quality & Safety Checks/Sick issues/Vehicle issues and ad-hoc reporting
17. Work with the line manager on Career pathways to gain evidence and engage with team members to support in the development
18. Lead role as an ambassador for GPTW key messages and issues
19. Work with line manager to organise Stores at FSL where required
20. Be confident in raising issues to the line manager before they have an impact
21. Promote Team working and callout those that have gone Above and Beyond within their role
What we are looking for:
22. Full UK Driving license required with no more than 6 points on your license
23. Working rota will be 6 days out of 7 days per week
24. Experience in cabling infrastructure environment within underground duct networks and/or internal cabling structures within buildings
25. Experience in delivering timely and detailed online reports
26. Experience and knowledge of cabling practices with both fibre and copper
27. Supervisory experience and ability to lead a team
28. Ability to work flexible shifts and to adapt to changing work schedules
29. Strong interpersonal skills and an ability to clearly direct others
30. Ability to work independently without direct supervision
31. Excellent time management and organisational skills
Why work for us?
We're in our customer's corner and our vision is to be the UK's most loved and desired broadband provider, that shows the way broadband is done!
Awarded Broadband Provider of the Year Uswitch Telecoms Awards, as voted for by 20, customers, plus Fair Terms Gold Award. We're also very proud to have been awarded Great Place to Work Certification (-23) and UK's Best Workplaces for Wellbeing
Going beyond the expected
Whatever we're doing – whether we're liaising with property professionals, delivering our network, or installing in a customer's home, going beyond the expected is the benchmark for everything we do. How we work is shaped by our three culture principles:
32. We work smarter, together
33. We stay focused
34. We strive for excellence