Job summary An exciting opportunity has arisen for an administrator to join our Planned Care team based in Hemel Hempstead, Dacorum, working thirty hours per week. We are seeking a highly motivated and flexible administrator to work within the planned care service based at Hemel One in Hemel Hempstead (we are planning to move to the Forum, Marlowes, Hemel Hempstead in January 2025). The role will encompass a variety of administration skills to deliver a comprehensive administration service within a busy office environment. It is essential that you are highly proficient in IT skills including Word, Excel and email, with excellent communication and interpersonal skills. Previous experience of the SystmOne electronic health record software would also be an advantage. The role is interesting and varied but extremely busy and includes answering the telephone, contacting patients regarding visit times, helping to maintain and update patient records and helping with maintaining stock levels. You must be able to work flexibly to meet the needs of the team and the service, produce accurate work, meet deadlines and be able to work on your own initiative and as part of a team. Main duties of the job Carrying out routine entry of information and scanning of patient notes onto the SystmOne database Monitoring of stationery cupboards and medical storeroom for stock and support in the ordering of service stationery and medical supplies when required. Forwarding discharge summaries and other letters to patients and general practitioners. Contacting patients by telephone to communicate changes to visit dates etc. To carry out general office tasks such as sorting incoming mail, franking outgoing mail, photocopying and keeping the office tidy. To accurately record information on Trust IT systems and databases. To answer incoming calls, dealing with enquiries in a helpful manner, proactively taking action where appropriate. To deal with enquiries, correspondence and information received by the service in conjunction with other staff. About us Just as we care about our patients' wellbeing, we care about yours We can offer you: A comprehensive induction into the community service followed by a local induction to introduce you to the role Car lease scheme T&C's apply Flexible working options Annual travel card loan Training, support and development in your career To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits Date posted 30 October 2024 Pay scheme Agenda for change Band Band 3 Salary Depending on experience per annum inclusive of HCAS Contract Permanent Working pattern Part-time Reference number 824-HERTS-6643912 Job locations Hemel One Boundary Way Hemel Hempstead HP2 7YU Job description Job responsibilities Please refer to job description, person specification and trust values, for outline of skills, knowledge and experience required. Job description Job responsibilities Please refer to job description, person specification and trust values, for outline of skills, knowledge and experience required. Person Specification Qualifications Essential Good literacy and numeracy, general education NVQ Admin Level 3 in Administration or equivalent experience Desirable Appropriate NVQ level 3 qualification Knowledge of SystmOne software Experience Essential Demonstrable experience of working in an administrative role or office environment Significant previous experience in working in a customer / patient service role Previous experience in work that requires attention to detail Desirable Previous experience of referral management Previous experience of working in a call centre Previous experience working with database software Experience in processing volumes of data Skills & Knowledge Essential Ability to communicate with patients and professionals in a clear, professional and calm manner Ability to resolve customer / patient complaints Ability to prioritise, use own initiative and make decisions Able to work autonomously Able to work as part of a team Able to meet exacting deadlines Accuracy and attention to detail High level customer service Good knowledge of Microsoft packages Key Attributes Essential A team player A professional manner Reliable, trustworthy, conscientious Able to perform under pressure Person Specification Qualifications Essential Good literacy and numeracy, general education NVQ Admin Level 3 in Administration or equivalent experience Desirable Appropriate NVQ level 3 qualification Knowledge of SystmOne software Experience Essential Demonstrable experience of working in an administrative role or office environment Significant previous experience in working in a customer / patient service role Previous experience in work that requires attention to detail Desirable Previous experience of referral management Previous experience of working in a call centre Previous experience working with database software Experience in processing volumes of data Skills & Knowledge Essential Ability to communicate with patients and professionals in a clear, professional and calm manner Ability to resolve customer / patient complaints Ability to prioritise, use own initiative and make decisions Able to work autonomously Able to work as part of a team Able to meet exacting deadlines Accuracy and attention to detail High level customer service Good knowledge of Microsoft packages Key Attributes Essential A team player A professional manner Reliable, trustworthy, conscientious Able to perform under pressure Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Central London Community Health Trust Address Hemel One Boundary Way Hemel Hempstead HP2 7YU Employer's website https://clch.nhs.uk/ (Opens in a new tab)