Job Description
To assist Active Stirling Members & Pay As You Go customers with all enquiries across all Active Stirling activities and promote digital assistance through Facebook, emails, and telephone. The successful candidate will also provide excellent customer service with face-to-face enquiries assisting with membership and facility knowledge. Cleaning duties are a key part of this role. Knowledge of Word/Excel and social media use is essential. Ability to work professionally in a fast-paced environment. Please note, this role will involve working weekends.
Requirements
Excellent customer service and knowledge of Word, Excel, and social media platforms. Ability to adapt to changing situations. Be a courteous team player with the initiative to deliver in a fast-paced environment. Excellent understanding of English and Numeracy is required, as are Microsoft Office skills.
Responsibilities
To deliver excellent customer service in person, over the phone, and via email and social media channels, promoting a helpful experience using Active Stirling's digital platforms. The successful applicant will take pride in their working area to ensure it is clean and welcoming for all Active Stirling members and day guests.
The Individual
At Active Stirling, we are driven by the desire to improve people's lives through getting more people, more active, more often. We expect our team to live and breathe our brand values: people-centered, ambitious, respectful, team spirit, and integrity to help our customers and colleagues. This means you'll be a true team player with a positive attitude, joining a team of focused and passionate people where you'll put people at the heart of what you do, ensuring a consistent quality service is delivered. As such, you will aim to develop your skills and the service of your business area. You'll get to work at a great place with excellent learning and development opportunities. Benefits include competitive salary, pension, generous holidays, and free use of our leisure facilities plus free car parking.
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