Assist with sales activities including fielding sales calls Receive customer enquiries and create quotes on CRM system Receive and verify customer purchase orders, including customers personal information and account/payment details; ensure that are added into CRM system correctly. Process sales orders on MRP/CRM system; checking them for accuracy to ensure RFT Organise delivery through specified couriers using their own websites Contact customers by phone or email to answer queries and obtain missing information Process customer invoices through the CRM system and customer portals Maintain and update sales and customer records on CRM system Actively communicate and liaise with other internal teams to ensure that company objectives are met Manage personal and sales email inboxes Ensure data accuracy and consistency within the CRM, regularly conducting audit and cleaning tasks to maintain data quality. Provide training and support to CRM users, addressing technical issues and offering guidance on best practises. Collaborate with the sales and marketing teams to identify and implement improvements in CRM workflows and processes Support marketing manager to coordinate marketing within HubSpot, including email marketing, landing pages, forms and social media posts Mandatory Requirements Proven experience in a sales administration, CRM management, or similar role Excellent communication and interpersonal skills Strong organisational and multitasking abilities Proficiency in Microsoft Office Suite particularly Excel A pro-active attitude with a commitment to continuous improvement Key Skills and Competencies Microsoft Office - Word, Excel, Outlook - Competent to Intermediate level Proficiency in CRM systems (E.G. Salesforce, HubSpot, or similar) Good customer service work ethic Attention to detail The ability to work individually and as part of a team Excellent written and verbal communication skills Good standard of general education Please apply online or call Amanda Nash for more details