Sales/Service Coordinator, High Wycombe, Salary £25000 - £30000 DOE
Your new company
A well-established company based in High Wycombe is seeking a Sales/Service Coordinator to join them.
Your new role
As the Sales/Service Coordinator, you will be responsible for:
Sales Order Processing
1. As part of a wider office team, field incoming calls and deal with customer queries.
2. Collate orders daily once credit checked before submitting them electronically to transaction for shipping.
3. Raise claims with transaction and other couriers when deliveries go wrong, i.e., damages, missing items.
4. Process and respond to all internet orders, input orders onto the system, deal with any issues, e.g., products out of stock, delivery delays, etc.
5. Liaise with Purchasing on stock planning and where required raise orders for inventory based on incoming sales.
6. Co-ordinate with suppliers on issues e.g., SAGE updates and weekly error checks.
Digital Sales
1. Responsible for company website, maintaining correct pricing and updating content.
2. Responsible for internet customers initially with a view to growing a customer base.
3. Expand social media presence, contribute to online strategy and interaction with the website.
Quality/BRC- Support Role
1. Co-ordinate all BRC paperwork, questionnaires, spec sheets, accreditations, etc., from all suppliers, obtain all paperwork required for BRC audit, order, product trails, pods, etc.
2. General office sales support.
3. Send all parcels & packages from the office by Royal Mail, Blue Sky, or UPS. (Keep up to date with European transport rules & regs).
4. Take in and distribute deliveries from Royal Mail, Blue Sky, or UPS.
5. Ensure all machines are set up and ready for sale.
6. Maintain stock levels of machinery and transport to and from a safe store.
Working hours
09:00–17:30 with 1 hour for lunch.
What you'll need to succeed
In order to be successful in applying for the position of Service Coordinator, you will:
1. Ideally, have experience in a similar or Administration role - training will be provided.
2. Be competent in using MS Office packages and experience using CRM.
3. Have great attention to detail.
4. Willingness to learn.
What you'll get in return
As the Sales/Service Coordinator, you will receive:
1. Competitive salary of up to £30000 depending on experience.
2. 33 days holiday, including bank holidays.
3. Free parking.
4. Benefits.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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