As a Customer Service Assistant at a Morrisons fuel station, your role would primarily involve ensuring the smooth operation of the fuel station, providing excellent customer service, and maintaining a safe, clean environment. Here are the typical responsibilities:
* Customer Service:
o Greeting customers in a friendly manner.
o Assisting customers with their fuel purchases, offering help when needed.
o Addressing customer inquiries and resolving complaints or concerns promptly and professionally.
* Fuel Sales & Assistance:
o Operating the till and handling cash and card transactions for fuel and store items.
o Monitoring the fuel pumps to ensure they are functioning correctly.
o Assisting customers with payment methods, including explaining self-service options.
* Safety and Security:
o Adhering to health and safety regulations, ensuring that the fuel station is a safe environment for both staff and customers.
o Monitoring fuel spills and reporting or handling emergencies such as leaks or equipment malfunctions.
o Ensuring that fire safety measures are in place and correctly functioning.
* Stock Management:
o Stocking shelves with items such as snacks, drinks, or automotive supplies.
o Managing stock levels, replenishing products as required.
o Carrying out inventory checks and notifying the manager when stock is running low.
* Maintaining Cleanliness:
o Keeping the fuel station forecourt and store area clean and tidy.
o Cleaning the fuel pumps, station facilities, and customer areas to ensure they are presentable.
o Emptying bins and managing waste disposal.
* Promotions and Sales:
o Informing customers about promotions and offers on products available at the fuel station.
o Upselling products where applicable, such as car accessories or snacks.
* Operational Tasks:
o Assisting with the opening and closing of the station.
o Reporting any technical issues with the pumps or payment systems.
o Following company procedures for cash handling, security, and fuel station operations.
* Collaboration:
o Working alongside other team members to ensure a smooth, customer-focused operation.
o Reporting directly to the fuel station supervisor or manager.
In summary, a Customer Service Assistant at Morrisons fuel station ensures efficient customer service, maintains a clean and safe environment, manages stock, and helps with day-to-day operational tasks.
Job Types: Full-time, Part-time
Pay: £11.44 per hour
Expected hours: 16 – 35 per week
Benefits:
* Employee discount
Schedule:
* Holidays
* Monday to Friday
* Weekend availability
Work Location: In person
Expected start date: 10/10/2024
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