Junior Customer Support Representative - £25,000 - Ely (1 day per week onsite)
Looking for your next challenge in customer support? Want to join a fast-growing company where your work truly makes a difference?
This is an incredible opportunity for a Junior Customer Support Representative to be at the heart of a dynamic, customer-first team. You'll be the go-to person for customers, ensuring they get the most out of the company's products and services. If you thrive on solving problems, delivering top-tier service, and working in a fast-paced environment, this role is for you!
What You'll Be Doing:
Delivering first-class customer support - Answer queries via phone, email, and Teams with professionalism, speed, and enthusiasm.
Empowering customers - Lead online training sessions and help new customers hit the ground running.
Championing customer feedback - Spot patterns, report insights, and help shape product improvements.
Collaborating across teams - Work closely with the Customer Success and Technical teams to resolve issues quickly.
Supporting a seamless onboarding experience - Assist with documentation, invoicing, and setting up direct debits for new clients.
Keeping records accurate and up to date - Use the company's CRM system to log interactions meticulously.
Enhancing customer resources - Help create and refine FAQs, support guides, and knowledge base articles.
What You'll Bring:
A customer-first mindset - You genuinely...