Job summary 30 Hours a week We are seeking to appoint a new Receptionist to join our team. Practice hours are between 0830 and 1800 hours and flexibility is a must. The ideal candidate will be well motivated and enthusiastic and have excellent customer service, communication and problem-solving skills. Previous NHS reception experience would be an advantage as well as knowledge of the SystmOne clinical system. Main duties of the job The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Dealing with patient queries, both face to face and over the telephone b. Dealing with appointment requests, both face to face and over the telephone c. Greeting and directing patients to booked appointments d. Greeting and directing visitors to the surgery e. Taking requests for prescription medication f. Responding to the needs of clinicians during surgery g. Registering new patients and temporary residents h. Dealing with incoming tasks from internal and external sources i. Inputting data into the patients healthcare records as necessary j. Making referrals to, and liaising with, the Community Nursing Team k. Handling non-NHS report requests, including collecting payments from patients for non-NHS services l. Input and extract information from the Practice clinical system About us An exciting opportunity has arisen to join our friendly, well-organised and supportive practice team. Chastleton Medical group is led by four GP Partners, supported by five salaried GPs and has a diverse multidisciplinary team consisting of nurse practitioners, nurses, nursing associates, healthcare assistants, pharmacists and a social prescribing link worker. The practice is supported and managed by an experienced management team, administration, and reception staff. Chastleton Medical Group is located in the heart of Durham City. It is a long-established practice with an excellent reputation and high patient satisfaction rates. Key features include: High QOF and Enhanced Service achievers Paperless Systmone practice Training Practice for Medical Students and training GPs Excellent transport links and amenities CQC rated Good in all areas Date posted 05 February 2025 Pay scheme Other Salary £11.44 an hour Contract Fixed term Duration 1 years Working pattern Full-time, Part-time Reference number A5721-25-0000 Job locations Chastleton Medical Group Newton Drive Durham DH1 5BH Job description Job responsibilities Job Title: Receptionist Responsible to: Reception Manager Responsible for: N/A Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team Duties and Responsibilities Telephone Duties 1.Making appointments 2.Taking requests for prescriptions 3.Giving out results 4.Advising on ambulance transport bookings 5.Home visit requests 6.Deal with general enquiries, messages from patients and complaints 7.Contacting other providers Reception Duties 8.Register new patients and temporary residents 9.Greet and direct patients and visitors 10.Making appointments 11.Generating and handing out repeat prescriptions 12.Record and send messages internal and external 13.Respond to needs of doctors and nurses during surgery 14.Collect payments from patients for non-NHS services 15.Deal with general enquiries and complaints 16.Scanning, filing, faxing and lab link requests. 17.Handling non NHS report requests including payments OTC 18.Deal with incoming tasks from internal and external sources Prescriptions 19.Dealing with requests for repeat prescriptions 20.Raising prescriptions as per Practice protocols. 21.Dealing with queries relating to repeat prescriptions General 22.Input and extract information from Practice computer system 23.Observe health and safety guidelines at all times. 24.General housekeeping (e.g. keeping reception and waiting areas tidy). Any other reasonable duties as necessary Job description Job responsibilities Job Title: Receptionist Responsible to: Reception Manager Responsible for: N/A Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team Duties and Responsibilities Telephone Duties 1.Making appointments 2.Taking requests for prescriptions 3.Giving out results 4.Advising on ambulance transport bookings 5.Home visit requests 6.Deal with general enquiries, messages from patients and complaints 7.Contacting other providers Reception Duties 8.Register new patients and temporary residents 9.Greet and direct patients and visitors 10.Making appointments 11.Generating and handing out repeat prescriptions 12.Record and send messages internal and external 13.Respond to needs of doctors and nurses during surgery 14.Collect payments from patients for non-NHS services 15.Deal with general enquiries and complaints 16.Scanning, filing, faxing and lab link requests. 17.Handling non NHS report requests including payments OTC 18.Deal with incoming tasks from internal and external sources Prescriptions 19.Dealing with requests for repeat prescriptions 20.Raising prescriptions as per Practice protocols. 21.Dealing with queries relating to repeat prescriptions General 22.Input and extract information from Practice computer system 23.Observe health and safety guidelines at all times. 24.General housekeeping (e.g. keeping reception and waiting areas tidy). Any other reasonable duties as necessary Person Specification Skills Essential Excellent communication skills (Written and Oral) IT skills Clear, polite telephone manner Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Team working Self motivated Flexibility Confidentiality Qualifications Essential Good standard of general education Desirable GCSE Mathematics C or above GCSE English C or above AMSPAR Receptionist certificate NVQII in Customer Care CLAIT Qualification Experience Essential Experience of working with the general public Experience of reception work Desirable Experience of working within General Practice Knowledge of SystmOne clinical system Person Specification Skills Essential Excellent communication skills (Written and Oral) IT skills Clear, polite telephone manner Time Management and the ability to work to deadlines Problem solving skills Interpersonal skills Smart, polite and confident Planning and organising Performing under pressure Adaptability Using initiative Team working Self motivated Flexibility Confidentiality Qualifications Essential Good standard of general education Desirable GCSE Mathematics C or above GCSE English C or above AMSPAR Receptionist certificate NVQII in Customer Care CLAIT Qualification Experience Essential Experience of working with the general public Experience of reception work Desirable Experience of working within General Practice Knowledge of SystmOne clinical system Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Chastleton Medical Group Address Chastleton Medical Group Newton Drive Durham DH1 5BH Employer's website https://www.chastletonmedicalgroup.co.uk/ (Opens in a new tab)